Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

January 23, 2021

You literally took the app one step further, you made me delete almost all the apps I have in the store
This app has just about everything and it is so easy to operate !!!

pawleader
Canada
7 months using the app
June 8, 2021

I'm currently still testing the app out. The feature that made me want to permanently keep the app is the visitor replay function. It is nice to see a replay of all of the sessions and learn what device they are using to improve the overall function of your store. The next feature I'm going to test out is the BOGO feature. Honestly $30 is a steal for an app like this!!!!!!

CaribeHeart
United States
7 months using the app
September 28, 2021

I always have amazing customer service whenever I have a question; they really go above and beyond. Quick response time. App is very easy to use and there is a tutorial video for every app. Worth the price, this app does so much!

Pampered Pup Boutique
United States
7 months using the app
May 18, 2022

I don't even know where to start. The chat support on Vitals AHHMAZING! Super fast responses, clear and direct to the point with providing answers to my questions. Michael J was super patient with me, making sure I understood the tools in Vitals and how they work. He even went and tested the tools on my site himself and gave 110% with assisting me. I don't know what's better -- Vitals or their fantastic chat support!!

MISSDUO
United States
7 months using the app
February 10, 2022

You can do so much with this app. Plus, the customer support is very fast and effective at solving your issues. I highly recommend vitals to everybody looking to give their store a boost!

Prime Teknology
Australia
7 months using the app
July 23, 2022

I love this app. The service is fast and easy to get support. If I have any problems, I just chat with the team and they fix it immediately.

shoptrenda
Australia
7 months using the app
February 10, 2023

very friendly and responsive customer service. Don't need to wait long to get the solution. appreciate their service.

Hot Outlet
Australia
7 months using the app
October 12, 2021

They are the best. Their support is really helpfull.
I will definetely use this application more and more.

BuzzerFish
Romania
7 months using the app
February 23, 2022

me gusta mucho la app, tiene demasiados usos, las sub apps funcionan bien, son comodas amigables de usar y el servicio al cliente es excelente, no tardan en ayudar, muy buena app / is awesome app i love it because have a lot funcions and is so usefull and costumer service is perfect, is fast and kind , so good app!!!!!

hitcompanychile
Chile
7 months using the app
November 23, 2022

I strongly recommend the VITALS app, firstly for all the utilities it has and will continue to develop, and secondly for the seriousness and promptness of the customer service. Whenever I had questions or concerns, the VITALS team was always there to help me.
It doesn't surprise me at all that 99% of the reviews are 5 stars.
Keep up the good work!

Eirena
Romania
7 months using the app