Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its dynamic product recommendations, smart upsells, and cross-sells, which help increase average order value and boost revenue. The user-friendly interface and real-time analytics dashboard are praised for aiding in data-driven decision making. Features like product reviews and visitor replays provide valuable insights for store optimization. The customer support is highly commended for its responsiveness and dedication to merchant satisfaction. The app is also recognized for its affordability and its ability to combine multiple apps into one, saving merchants time and money. It's recommended for those looking to enhance their online presence and improve conversion rates.

April 4, 2022

A very recommended program, you can understand it at a glance, no need to look for a lot of APPs, some functions that do not match my theme, the customer service staff are great and will solve it for me

Heart feeling
3 months using the app
August 31, 2021

Customer service is very good, also quick to help me solve the problem, an app contains a lot of small applications very convenient

United Kingdom
3 months using the app
December 17, 2021

This app is amazing!! I've only had it a few days and I'm blown away with all the combined features. This will definitely help me keep my store optimized without having to use so many apps. I had some challenges converting my current reviews over to the Vitals CSV file, but Gary was there every step of the way to assist me and make sure my reviews were converted properly and displaying correctly on my store. The response time is really fast too, which is a PLUS. I love this app and the customer support is top-notch!

Wonderful Addition
United States
3 months using the app
October 22, 2020

I am a very heavy user of apps as I am developing websites for clients. I can tell you one thing with VITALS app : go for it and you will save hours. If you have basic to medium needs, everything is included to answer you current needs but also to cover the future ones. A great thing with this app is that it will push you to add new features on your website as it is is just there (no need to browse the app anymore). Let's be honest, too many webmasters are focus on sellingonce the website is launched and do not dedicate time to improve it anymore. Fair enough as installign new app can create conflicts and cost time + money. No more an issue with Vitals. OF course, it won't be as good as dedicated to app if you really need a high level of integration but, really, it is really really good . It will also save you money as you can start with a basic free shopify theme, just add vitals on top and make your website looks like fantastic. I really like the review feature that offer almost everything you need, no need to install the super expensive YOPTO anymore (special mention to the review request that are sent automatically. A great feature that is missing in the official shopify review app). Also, the fact you van vote for new app and check the timeline is great as you can adjust your own development to it. Finally, even if you have a great degrees of control on how you want to display the different features you may need VITAL help to make it happen the way you want...and let me tell you, they have the right people available and most of my results are resolved in less than 30 minutes. If you start a website, install vitals and you will be safe.

Premier ETAGE
3 months using the app
May 4, 2021

Jam-packed app with so many useful features to help market products to customers. I don't think there is any other app on the store we love as much as VITALS! Very good tutorials to get you set up and excellent support. We were especially pleased with Gary from their support team. He did an amazing job in resolving our issues. So many unique code changes to get the smart bar working and other enhancements to the site. Very happy with his open approach to implementing our requests. A BIG thank you to Gary, we feel much more confident in running our site now!

United Kingdom
3 months using the app
March 16, 2020

I use this app and help me to increase the sales. I recommend it to everyone to get more customers. Thank you.

United States
3 months using the app
Vitals replied March 18, 2020

You recommendation is much appreciated. You rock!

December 3, 2020

Really great app with many functions and 24/7 costumer service. I have used this app for about 4 months and Iam very satisfied! Btw the costumer service is FANTASTIC!

3 months using the app
April 18, 2021

I love this app. They fix everything for you, it's like having a coder working for you 24/7. Everyone should have this app.

Agnes Sofie
3 months using the app
Edited October 21, 2020

So far so good! As an ecommerce owner, it's easy to end up with a plethora of apps, all doing something different on your site. They can be great...but they do add up, and getting the to sync up and play nicely can be an issue. Am still exploring VITALS but already have found it a)easy to implement myself (bundles running on a new product in seconds) but b) when I did have an issue customising to fit brand, it was handled right there in chat.

Bestie Kitchen
3 months using the app
July 9, 2021

Using this app for about 2 months. They have a great and responsive customer service team.
Looking forwards for more apps to come!

3 months using the app