Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

February 23, 2019

Great app! Plenty of useful options combined into 1 single app - very good value for money. Customer support is excellent. Highly recommend!

Lunlook
Australia
4 months using the app
July 27, 2022

This app is awesome! So many options within one app, and it's fantastic value for money. Also, just as importantly, the support service is 10/10. They are quick, patient and get any issues sorted asap. I dealt with Michael today, twice, and he was amazing. 10/10 :-)

Mount Kiwi
New Zealand
4 months using the app
December 4, 2020

Their customer service helped me with a different app. That doesn't happen. people usually tell you "thats not our app not our problem" essentially. Vitals went above and beyond with customer service ON TOP of an amazing app. Highly recommend to everybody.

Chisel Accessories
United States
4 months using the app
February 27, 2023

Awesome experience, the support team answer to all our inquires and help us make all the customization needed for our brand

Dandip
United Kingdom
4 months using the app
September 17, 2020

Amazing customer service! I wanted to change some styling and design stuff and they responded quickly and were able to fix it with no issue. Recommended !

UnwellWear
Canada
4 months using the app
August 17, 2022

Im relaunching my store and needed some help to relaunch it , the nice man helped clean up my store , i had toomuch ging on my store and i was looking for a simplier and cleaner look and more fresh . I am happy for the results and i love that i can add reviews to my page effortsly , helps me alot, i cant wait for my relaunch thank you!

Ivy Soul Erotics
United States
4 months using the app
March 11, 2023

amazing support any time, highly recommended, and all apps are useful, sticky add to cart scary stock. visitor replays are my fav

Easeu
United Kingdom
4 months using the app
October 3, 2020

The customer service is just amazing, Costin is great, even that my issue was not on vitals they helped me out.

PW Sneakers
Ecuador
4 months using the app
April 26, 2020

Just started using the application. I asked for help in figuring out the setup for one of the applications and received excellent and prompt customer service to help me out. Excited to use the app!!

Bhoomi
United States
4 months using the app
April 5, 2022

J'utilise diverses fonctionnalités de Vitals. Cette appli est assez sophistiquée, parfois même compliquée pour moi. J'ai donc utilisé le service de chat et je viens de faire un grand pas en avant ce matin grâce au soutien de Zeus qui m'a très bien renseigné par ses réponses précises. Il a été très patient avec moi et compétent pour me solutionner mes problèmes ! Les vidéos (tutorials) sont une grande aide, mais n'étaient pas suffisant pour moi, car en anglais..
Je suis très satisfaite de l'aide que je reçois via le chat, et très surprise qu'en quelques minutes quelqu'un de l'extérieur puisse ainsi me solutionner mes difficultés..! Bravo et merci !!

COCO & STAN
France
4 months using the app