Vitals: All‑in‑One Marketing , 4,760 reviews

Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited November 4, 2020

I used VITALS for Bundles and Volume Discounts. The setup is straight forward. As a new user, I get stuck quite a bit, Customer Support has made it easy for me to proceed. A very efficient team! Great to have them on my eCommerce journey.
Hong Kong SAR
Time spent using app: 6 months
Vitals replied November 6, 2020

We are incredibly happy and humbled to hear that you consider VITALS your partner in your e-Commerce journey and we are proud to bring value to your business!

We are here to offer support at any time, whenever you need it - you can find us 24/7 over email and Live Chat! :)

October 30, 2020

So far so good! I am enjoying my experience and hope to make sales and see how this app truly performs.

General Village
Time spent using app: 2 months
Vitals replied November 5, 2020

We are very happy to hear about your positive experience with VITALS and we would like to invite you to reach out to us at any time, via email or Live Chat :)

We can assist you 24/7 if you have any questions or even provide you with tips and suggestions on how you can better benefit from our apps -

October 30, 2020

We've recently implemented this app into our store. We were trying to cut down the number of apps that we were using on our store as they were making our store extremely slow and that's when we turned to Vitals. Since Implementing Vitals, we've now gotten rid of 6 other apps from our store and as we begin to use some more of the feature Vitals offers, this will most likely increase. We did have some minor error and bugs initially with some of the features which is why the app gets 4 stars right now but the support team at Vitals have been very quick to respond to our requests and have resolved everything in a timely manner. Overall, very impressed with Vitals and would highly recommend.

Creature Care
United Kingdom
Time spent using app: Over 1 year
Vitals replied November 5, 2020

Let us say that we truly appreciate your magnificent review and that we are tremendously happy that VITALS has brought so much value to your store and business.

We pride ourselves with our support efforts and hope that you are satisfied with the customizations done for your store :)

We will be here to offer assistance whenever you need it, 24/7 over email and Live Chat!

October 29, 2020

Filip is always there to support me. The only thing I'm waiting on is the post purchase app. If that comes out, I will give it a 5 star review. Do you guys now when to expect that?
Furthermore really happy with the app.

Bra Rabatt
Time spent using app: 6 months
Vitals replied November 5, 2020

Thank you for your great review and for taking the time to share your feedback with us!

We take your opinions to heart and strongly agree that a Post Purchase Upsell app will bring immense value to our merchants, so that is why we are already planning to develop this app and release it in the next few months, probably early Q1 2021 -

In the meantime, our Customer Success team is here to assist you 24/7 over email and Live Chat!

Edited October 22, 2020

Used it for a couple of days. It's good, really, a lot of apps in one for 1 price is where it wins. I hope they don't have an evil plan to make lots of merchants heavily dependent on their ecosystem and then rise the price :) There are also ways for improvement. Reviews app for example, it reminds Loox a lot, but have to say it's less performant, loox loads faster and you can manually place star reviews widged anywhere you want in your code with Loox but not with Vitals. Also the stars widget appears only when it loads which gives the store a bit slow-performant look. Vitals team, please improve here. Giving it 4 stars until reviews work faster :) Overall, I suggest this app and will keep using it. Oh, also, support team rocks.

Time spent using app: 6 months
October 6, 2020

Friendly, attentive, quick customer support! This App is great. I would recommend this app. Thank you!

Hong Kong SAR
Time spent using app: 12 days
October 1, 2020

Costin was very helpful and helped me with my shipping information, responsive and v helpful and nothing too much trouble

Bardot Boho
United Kingdom
Time spent using app: 3 months
August 29, 2020

This app is a game-changer for budding e-commerce businesses; I've used a gamut of Shopify apps- the whole range, and I can say, VITALS is a great 45% of them, more than just a number- these apps included impact your store immediately. That being said, I would like to see more features of working within the suite, (operational *ie .CSV import of bundle creation, for example); and to be fair- the transparency of the progress of new features that are being worked on is awesome. I'd rate this five stars based on the pricing and variety of apps. There is much progress that can be made within each feature; and I look forward to see what the time will do. I'm definitely onboard and keeping this app, for the multi-tool kit of a suite, nothing else to this date compares.

Tactical Sport | Outdoor
United States
Time spent using app: Almost 2 years
Edited August 2, 2020

My task was about confusing with volume and bundle discounts, which created a mess with the figures in my cart, and this issue was claryfied completely. I leaned both discounts just work well together, when this option is enabled: Show the Volume Discount options on the Product page. Thanks a lot for that! Good job!

Time spent using app: 5 months
Edited September 17, 2021

Good customer service by Michael J. , who is professional and responsible. Great Thanks!!! Bad customer service by Jed, who does not help me with my request, and close my live chat, and do not let me enter the chat anymore.

Hong Kong SAR
Time spent using app: Over 1 year