Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive suite of marketing and sales tools, including dynamic product recommendations, smart upsells, cross-sells, and a built-in analytics dashboard. It's praised for enhancing the customer shopping experience without affecting page load times. Standout features include product reviews, upsell and cross-sell capabilities, a currency converter, and a unique Visitor Replays feature. Many commend the app's customer service for its responsiveness and expertise. Despite its multitude of features, many find it easy to navigate and manage. It offers a free trial and is considered a worthy investment by many merchants.

January 20, 2024

All The Apps You Need For A Single Low Price

Completely worth it. All the services that are offered are VITAL for the smooth operation of your site! They give tutorials for new users as well. Been using for a year and I love it!!

AltaMade
United States
12 months using the app
January 31, 2024

We are still only scratching the surface on the potential with this wonderful app! We use primarily to book Pre-Orders for our Seed Potatoes for delivery within Canada over the winter. We also make use of other functionality such as a $75 cart target to increase our AAV and using product reviews, and other apps within vitals to increase trust and conversion rates.

App is easy to use and the support is prompt in helping us get the most from Vitals

Garden Alchemy Seeds and More
Canada
7 months using the app
January 23, 2024

Best All in One App ever. The Support is simply amazing. John Paul B. helped me in small, but really necessary details. First we tought there is no way to do the change but he tried it again and got it. Thank you!!

Valérie Beauté©
Germany
4 months using the app
January 8, 2024

This app has EVERYTHING you need to build a successful Ecomm store! Upsells, email marketing, website protection - you name it! They best part? Customer service is TOP NOTCH! May latest encounter with Zeus was 10/10 - they were able to answer my question in a matter of hours and explained the solution flawlessly. Thank you :D

Megalithix
United States
9 months using the app
January 9, 2024

I love the App, it's great to have all you need bundled in one and not have to jump from one app to the next. It can easily be customized to blend in with the look and feel of your store. I would not end this review without mentioning how great and fast customer support is, hands down the best. I highly recommend you give them a try. Besides you can get up to 30-days free trial.

Evergreen And Trendy
Jamaica
2 months using the app
January 17, 2024

I've been using this app for a while with not many issues, every app fits perfectly within my theme. Today my app went completely down, but when i contacted the support team they had it fixed within 10 minutes! Very grateful to Miriam and the head of the support team :)

JRShops
Netherlands
4 months using the app
December 28, 2023

SO FAR SO GOOD. I JUST STARTED BUILDING MY STORE AND VITALS MAKES IT SIMPLE COMBINING ALL THOSE THINGS YOU MAY FORGET TO DO. MUCH EASIER TO SET UP WITH VITALS. I LOVE THE INTERFACE, VERY EASY TO USE.

VITALS UNDERSTANDS WHAT A STORE NEEDS AND GIVES YOU THOSE TOOLS. ALSO, GIVING YOU THE OPPORTUNITY TO GAIN EXTRA DAYS OF THE TRIAL PERIOD SO YOU CAN GET YOUR FEET WET BUILDING YOUR STORE, AND NOT HAVING TO RUSH THROUGH WORRIED ABOUT HOW MANY DAYS YOU HAVE LEFT TO PAY! INGENIOUS INCORPORATING GAINING EXTRA DAYS BY SETTING UP THE APP! BRAVO!!! TOTALLY RECOMMEND THIS APP!

the 10eleven | 10twentyseven shop
United States
About 2 months using the app
January 19, 2024

Incredibly easy to understand, all in one solution which is rare to find. However, my particular reason that I am writing the review and would recommend this app so highly is the absolutely first class customer support. I have used both the email function and live chat support for some snags I needed support with and the personalised support has been incredibly helpful. The live chat in particular I talked with Jed D who walked through the issue in detail and checked out my store to provide some great advice and personalised solution to the problem. This kind of human to human live chat support is becoming increasingly rare these days! Well done team!

CosmoGlowUK
United Kingdom
About 1 month using the app
January 17, 2024

The customer service is on point, they responded quickly and solve my issue within minutes, also very kind and respectful. 10/10.

FruitFroster
Australia
8 months using the app
January 8, 2024

The customer service on Vitals is exceptional. Being in the ecommerce space, I have to constantly deal with customer service headaches, so vitals is a bit of fresh air. I've had them on each and every one of my stores for about a year. I have the shrine theme, so I don't require many Shopify apps, but the customer replays, and reviews apps are super helpful.

Ideasable
United States
3 months using the app