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App worked well with one minor issue on the checkout page where it crossed off all amounts regardless of whether the product was receiving a discount or not. Contacted their customer service. Someone named "Heena" responded telling me I needed to give permission and grant full account access to my entire Shopify store. I did this and followed up with her on 3 occasions by email over a week with no response. Very poor service. Would not recommend. If you have even the smallest issue doesn't seem like they have the time or desire to be bothered with you.
Hi there,
Heena wanted to help and fix the issue for you. It looks like that during the installation process there was a step missed or we needed to add some additional coding to make it work for your store specifically.
Hope that makes sense. Thank you.
I used this app to help me with the tiered discount. It was easy to set up, add the products and choose the discount. Thanks.
Thank you so much for your kind words! We're thrilled to have you as part of our Hulk family! Please don't hesitate to reach out of you ever need any assistance. We're always standing by to help you.
I was facing issue while installing the app and to my surprise their super fast service helped me to quickly set up app. Thanks a lot team. And best part is that it's a free app ;)
Thank you, your support keeps us motivated to build free apps. You can try out our other apps as well. I'm sure you'll find something for your store too :)
While still setting up, and yet to use the App in production, I can only speak highly of the support for this App. I experienced issues due to an incompatibility with another Shopify App (Buy Button) that was not readily evident. The Hulk Apps support responded to my ticket in a timely manner and worked with me to resolve the issue quickly. It is likely that upon completion of successful testing that we will upgrade the app to full functionality, and do so with confidence that the support is there to ensure our success.
Thank you so much for this review! We appreciate your feedback 🙏 Our team is always there to help you find an appropriate solution to the best of our abilities.
Somehow it doesn't work with third party checkout like intercart. It will be great if I can have the option to select the method of injecting discount codes to checkout.
Thank you for your feedback.
Our app works on API draft order logic, kindly contact us so we can check if the third-party app is integrable with ours.
5/5 stars! I sent an e-mail to the app develops about small change I wanted to have made within the app extension, in which HulkCode replied almost immediately. The team resolved my change super fast and effectively. I am really happy and impressed with the level of support.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Please let us know if we can assist with anything else!
I installed the app, followed all the installation instructions and prices got all messed up on the cart page. Customer support was useless and slow, I had to uninstall the app.
Hi there,
Sorry that you are facing the issue. It looks like there was a step missed during the installation process or your theme requires additional tweaks. We are happy to help and try to resolve all tickets within 48 hours. Ping us if you need more help.
Thank you,
I tested this app out for offering quantity discounts (if you buy 10, get x amount off or get x% off) and initially thought it didn't work, but it just requires a support ticket to initially synchronize with your shop. If you try this and want to try the free plan, start a ticket and give them a couple days because it's worth the wait to customize the discount table in colors, wording, font, etc. We were able to make it look on-brand and offer quantity discounts even just with the free version. After it gains some traction, it could definitely be worth upgrading, especially to schedule bulk sales.
Thanks so much for the review! We're so glad to hear that you're enjoying the Volume Discounts app we offer, and our top-notch support that comes along with it. :-)
We always appreciate a little patience from our merchants! Please dont ever hesitate to let us know if we can help with anything on your store!
Garbage. Half the features don't work. Support is non-existent. Anybody giving high reviews on customer service got scammed into paying $49 for a "premium" install. In other words you have to pay for customer service.
If they did a better job they could crush it, there is a gap for this as a freemium option in the app store. Off to use Discounted Pricing by Booster Apps like everyone else serious about making money.
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I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I just added this Volume Boost , they have a convenience theme to help your customers buy more quantity . and the supporter really friendly as well.
Thanks for sharing your positive experience! We're glad to hear that you find our Volume Boost feature convenient for your customers to purchase in larger quantities. We also appreciate your kind words about our friendly support team.
If you have any more feedback or need further assistance, feel free to reach out.