Hulk Bundles Quantity Breaks
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Did you know they charge more if you grow? No added service. If you pay for plus - you get to pay 4 times as much for the same exact app. Look elsewhere!
A frustrating mess from start to finish. Features work only when they feel like it, and support could only shrug and confirm the app is “acting strangely” with no remedy in sight. Their solution is to not use hulk apps with express checkout - as they are not compatible. Strongly recommend avoiding Hulk apps.
stay away from this app. the app is very buggy. work one minute, next minute it stops working. support is non responsive. they keep handing you off to someone else and the issue never gets fixed. not sure how they got so many high ratings, my experience with it has been horrible. as i write this review it has been three days with zero progress.
Thank you for sharing your feedback, and we're genuinely sorry to hear about your experience. We completely understand how frustrating it can be when an app doesn’t perform as expected, especially when support isn't as responsive as it should be.
We take your comments seriously and are committed to improving. We apologize for the inconvenience caused and would love the chance to make things right.
Again, thank you for bringing this to our attention, and we hope we can regain your trust moving forward.
Best regards,
Pretty dreadful support on this app. I wanted a really easy offer - add 4 pots of glitter and pay £10. After spending ages adding all variants and trying all different combinations of offers on the app and not getting it to work correctly, I reached out to support for this app. The response... "try changing the offer type, or try different options'. Brilliant - you mean carry on doing what I spent the past hour doing with no luck. Why don't you just blindfold me and hope I press the right buttons. After a while your 'support' just stopped replying. Dreadful
We're truly sorry to hear about the disappointment you've experienced. We're committed to resolving your concerns and ensuring a smoother experience with the app.
Please grant us the opportunity to share potential solutions with you. We'll be in touch to provide assistance and make sure your app experience improves.
Thank you for your understanding and patience!
A lot of issue with this app. During setup the team told us that the app worked perfectly with all the app we have on our store. We launched a promotion with the app and : 1. It doesn't work with Bundles.app / 2. it doesn't work with Weglot / 3. It doesn't work with multilingual websites. And when we asked for help they said that it's not on their side. Awful experience.
We're truly sorry for the inconvenience you've experienced with our app. We apologize for any miscommunication regarding compatibility and for any frustrations caused. We'll do our best to address these issues promptly and ensure a smoother experience moving forward.
Thank you!
There is a big bug in the function. Sometimes the discount can be displayed during the settlement process, and sometimes it cannot be displayed. This is because only a few of my website orders have used this discount, and more eligible orders cannot use the discount. It's been a week and the problem is still not resolved. Then the fee was charged. I am very dissatisfied. Can you refund the fees for these days?
Hi there :-)
We apologize for the inconvenience caused by the bug in the discount function. Our team has reached out instantly and fixed your issue. As for the fee incurred during this period, no charges were generated, so there will be no charge applied to your account.
Thank you for bringing this to our attention.
Should you have anything please feel free to write us back.
Regards,
Very nice people seemingly doing their best. I needed the app integrated into my theme- asked to pay, but they just really could not figure it out. Different widths, their buttons had rounded corners, and mine were square, mismatched text styles. It stuck out like a sore thumb. I just didn't have time to troubleshoot it myself and they could not really see the problem, kept declaring it done, then wanted a phone call to chat about it. Half a workday lost to it already, I ended up uninstalling the app.
Again- very nice people, and the functionality seems solid. Most people will probably have no issue at all. If you have the time to spend dialing in the style for a clean match to your theme it's probably a great solution. But, as nice as they are, they may have trouble if you want to hire them to integrate it into your theme.
Edit- Review changed from 3 to 1 star. I did my very best to be kind and give the developer the benefit of the doubt. They contacted me about this review and blamed me for not repeating to them the clear instructions I gave about integrating the design.
My theme has square button corners, their's have rounded, how many ways can I say they need to match when they keep sending it back unfinished, closing the ticket and declaring it finished?
I've never had a situation like this with an app developer before, hopefully you will have better luck with them than I did.
We appreciate your feedback and apologize for the challenges you faced during the integration process. It's disheartening to hear about your experience, and we sincerely regret any inconvenience caused. We value your input and will use it to improve our services. If there's anything specific you'd like to share or discuss further, please feel free to reach out. We understand your time is valuable, and we are committed to enhancing our processes to better meet our users' expectations. Thank you for your understanding.
This app automatically applies its discount to all carts, even if customers haven't clicked on the offer. This prevents my customers from using their own coupons, as the Hulk discount takes precedence. I expected the app to allow customer coupons to override the Hulk discount, but it doesn't work that way. The inflexibility of the app became apparent when customers complained about being unable to use their coupons. Upon realizing this, I found the app unsuitable for my needs, particularly in promotions involving customer-specific coupons. This lack of flexibility in the app's functionality is a major drawback for my business, leading me to seek advice on its removal.
We appreciate your feedback and apologize for any inconvenience caused. We're actively working on enhancing the app's flexibility to address concerns like yours. If you have any specific issues you'd like us to assist with in the meantime, please let us know. Your input is invaluable to us.
Thank you!
Using the app for over 5 years, issues were normally resolved on first contact but we recently had an issue and I have reached out to support a few times but the issue is ongoing. Received an email from the director of the company, I replied to it and have yet to receive a response. Loyalty doesn’t mean much by the looks of it.
Thank you so much for keeping faith in us. We are more than happy to assist and provide the best we can.
Please feel free to write us back anytime if needed any assistance.
Regards,
Completely dissatisfied with this app and company. I have been using this app in conjunction with another app offered by this developer. A month ago, I installed the latest update. Yesterday I discovered that my other app, called Bulk Product Options, was not working correctly and my customers were being undercharged for my products, causing me to lose money.
The response I got when I asked for help, was that the new upgrade was not compatible with Bulk Product Options and I needed to revert back to the old version of VolumeBoost if I wanted things to operate correctly.
I have been paying for both of these apps and I should expect them to be able to work together to help run my business efficiently. Instead I am told that I cannot use the latest version and I need to revert back and I have lost money and this has created headaches for me to deal with. This experience has also left me with distrust of this company all together and I will be seeking other options.
I do not recommend this company or any of their apps.
That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.
Have a great day ahead!
No Support. Takes 48 hours to fix anything.