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Not sure why, but this app applied discounts to products unrelated to the ones I'd loaded, didn't apply discounts to the products it should. Reached out 3 times for tech support and got nothing!
Recommend finding something else (I'll probably stay away from all hulk apps now)
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
It doesn't work. I have installed, configured it and nothing happens. It doesn't work. I have installed, configured it and nothing happens.
Hi there,
Sorry to hear your experience with the installation process. We checked and unfortunately there were a couple of steps that were missed. Sometimes each theme is unique and requires additional changes to make everything work. That's why we offer free support to all of our clients.
We'd love to get this resolved for you and hopefully you will update the review after we fix the implementation since we have experts that do these all day. We hope you'll give us a chance and update the review as it's certainly not the best depiction of our service and app. We try our best everyday to handle 100s of requests for each of our apps and we'd love one more chance to make this right for you.
Thank you.
This app caused our Checkout button to take a long time to load which caused our conversion rate to plummet.
Hi there,
We apologize for any inconvenience. Ivan from our support team followed up with you as there was a code conflict and our team can help resolve any issues you are facing. Unfortunately, in some cases, Apps and code conflict and that's why we offer free Standard Support as well as premium support with faster turnaround time.
We'd love to get this resolved and hopefully get you to update the review to be more accurate.
Thank you.
App worked well with one minor issue on the checkout page where it crossed off all amounts regardless of whether the product was receiving a discount or not. Contacted their customer service. Someone named "Heena" responded telling me I needed to give permission and grant full account access to my entire Shopify store. I did this and followed up with her on 3 occasions by email over a week with no response. Very poor service. Would not recommend. If you have even the smallest issue doesn't seem like they have the time or desire to be bothered with you.
Hi there,
Heena wanted to help and fix the issue for you. It looks like that during the installation process there was a step missed or we needed to add some additional coding to make it work for your store specifically.
Hope that makes sense. Thank you.
I installed the app, followed all the installation instructions and prices got all messed up on the cart page. Customer support was useless and slow, I had to uninstall the app.
Hi there,
Sorry that you are facing the issue. It looks like there was a step missed during the installation process or your theme requires additional tweaks. We are happy to help and try to resolve all tickets within 48 hours. Ping us if you need more help.
Thank you,
Garbage. Half the features don't work. Support is non-existent. Anybody giving high reviews on customer service got scammed into paying $49 for a "premium" install. In other words you have to pay for customer service.
If they did a better job they could crush it, there is a gap for this as a freemium option in the app store. Off to use Discounted Pricing by Booster Apps like everyone else serious about making money.
Deleted.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Does not work. Asked for help from support. Support didn't help. Do not recommend. Support asked for permission to access my store to attempt to fix and ended up turning off my coupon I had set up in my discounts section and had advertised during Black Friday Cyber Monday. Cost me a lot of money on ad spend just to get a lot of abandoned carts because people were not getting the discount that was promised in my Facebook ads.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I had this app for less than a week. The servers have been down 3 times that I know of where the discounts were not showing. The last time it went down, It had disabled the checkout button so my customers could not order anything for hours resulting in loss income and sending them to my competitors. I do not recommend this app at all. I am so happy I did not send an email promoting the discounts this app does. That would have been a lot more angry customers that couldn't get the right pricing. I have enough of them right now that could not check out. If you install this app make sure you have a backup of your theme. You will need it when this app goes down.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Complete garbage. Do not pay for this app. Product is $20 each. Set it up to be $17 if they bought 2 or more. I go to my orders and see that it's letting people buy them for $9 each instead of $17 each. Had to fulfill the orders and lost a ton of money.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
This app did not meet my needs. I needed the app for one product but then needed to upgrade to a paid plan for the one small feature I needed. AND after I had removed it I found out by email that I had to go into my theme coding and manually remove code. This is above my skills and very risky with my store right before Christmas. I wish I would have know this before I installed it.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.