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Stop working most of the time.
We're sorry to hear you’re having trouble, and we see we reached out for more information but haven’t heard back yet. We want to help you get this resolved as quickly as possible. Please let us know how we can assist you further!
Thank you!
I began using this app, and after setting it up, I found that only the quantity I entered receives a discount. For instance, if I set 1 pc at $1 and 6 pcs at $3, when it reach 7 pcs, it defaults to the single price instead. The development team is aware of the problem, but the resolution is taking a very long. Since this is meant to be a volume discount app, the discounts aren’t applying correctly. I recommend waiting for them to fix this issue or considering a different volume discount app.
Hi there,
We are really sorry to hear about the issues you’re experiencing with the app. We understand how frustrating it must be, especially with the App feature not working as intended. We’re actively working on a resolution, and we appreciate your patience in the meantime. If you have any other concerns or suggestions, please let us know.
Thank you for your understanding!
Best,
There is a big bug in the function. Sometimes the discount can be displayed during the settlement process, and sometimes it cannot be displayed. This is because only a few of my website orders have used this discount, and more eligible orders cannot use the discount. It's been a week and the problem is still not resolved. Then the fee was charged. I am very dissatisfied. Can you refund the fees for these days?
Hi there :-)
We apologize for the inconvenience caused by the bug in the discount function. Our team has reached out instantly and fixed your issue. As for the fee incurred during this period, no charges were generated, so there will be no charge applied to your account.
Thank you for bringing this to our attention.
Should you have anything please feel free to write us back.
Regards,
A lot of issue with this app. During setup the team told us that the app worked perfectly with all the app we have on our store. We launched a promotion with the app and : 1. It doesn't work with Bundles.app / 2. it doesn't work with Weglot / 3. It doesn't work with multilingual websites. And when we asked for help they said that it's not on their side. Awful experience.
We're truly sorry for the inconvenience you've experienced with our app. We apologize for any miscommunication regarding compatibility and for any frustrations caused. We'll do our best to address these issues promptly and ensure a smoother experience moving forward.
Thank you!
This app automatically applies its discount to all carts, even if customers haven't clicked on the offer. This prevents my customers from using their own coupons, as the Hulk discount takes precedence. I expected the app to allow customer coupons to override the Hulk discount, but it doesn't work that way. The inflexibility of the app became apparent when customers complained about being unable to use their coupons. Upon realizing this, I found the app unsuitable for my needs, particularly in promotions involving customer-specific coupons. This lack of flexibility in the app's functionality is a major drawback for my business, leading me to seek advice on its removal.
We appreciate your feedback and apologize for any inconvenience caused. We're actively working on enhancing the app's flexibility to address concerns like yours. If you have any specific issues you'd like us to assist with in the meantime, please let us know. Your input is invaluable to us.
Thank you!
Very nice people seemingly doing their best. I needed the app integrated into my theme- asked to pay, but they just really could not figure it out. Different widths, their buttons had rounded corners, and mine were square, mismatched text styles. It stuck out like a sore thumb. I just didn't have time to troubleshoot it myself and they could not really see the problem, kept declaring it done, then wanted a phone call to chat about it. Half a workday lost to it already, I ended up uninstalling the app.
Again- very nice people, and the functionality seems solid. Most people will probably have no issue at all. If you have the time to spend dialing in the style for a clean match to your theme it's probably a great solution. But, as nice as they are, they may have trouble if you want to hire them to integrate it into your theme.
Edit- Review changed from 3 to 1 star. I did my very best to be kind and give the developer the benefit of the doubt. They contacted me about this review and blamed me for not repeating to them the clear instructions I gave about integrating the design.
My theme has square button corners, their's have rounded, how many ways can I say they need to match when they keep sending it back unfinished, closing the ticket and declaring it finished?
I've never had a situation like this with an app developer before, hopefully you will have better luck with them than I did.
We appreciate your feedback and apologize for the challenges you faced during the integration process. It's disheartening to hear about your experience, and we sincerely regret any inconvenience caused. We value your input and will use it to improve our services. If there's anything specific you'd like to share or discuss further, please feel free to reach out. We understand your time is valuable, and we are committed to enhancing our processes to better meet our users' expectations. Thank you for your understanding.
Watch out after a negative review the product manger. Sended an email to reconsider the review while it effects there business.
So i do. From 2 stars to 1 star. While i belief in honest reviews.
Not compatible with paypal button on the product page and shopping cart. Disable it or it does not work.
If it works with amazon , google or apple pay on product page. I do not know , i guess not.
We appreciate your feedback about the PayPal button issue. Our team is investigating the compatibility concern and recommends temporarily disabling the button until a resolution is implemented.
Thank you for your patience as we work to enhance your shopping experience.
Pretty dreadful support on this app. I wanted a really easy offer - add 4 pots of glitter and pay £10. After spending ages adding all variants and trying all different combinations of offers on the app and not getting it to work correctly, I reached out to support for this app. The response... "try changing the offer type, or try different options'. Brilliant - you mean carry on doing what I spent the past hour doing with no luck. Why don't you just blindfold me and hope I press the right buttons. After a while your 'support' just stopped replying. Dreadful
We're truly sorry to hear about the disappointment you've experienced. We're committed to resolving your concerns and ensuring a smoother experience with the app.
Please grant us the opportunity to share potential solutions with you. We'll be in touch to provide assistance and make sure your app experience improves.
Thank you for your understanding and patience!
This app used to work great, but I've had to get support "fix" this app not working no less than a dozen times. It went out again today on Black Friday of all days. Completely shot my Black Friday. I did half the sales of last year. Don't use it unless you want a huge constant headache.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in average customer orders while using Volume Discounts!
Tried to reach out multiple times for help regarding an issue with no answer from the support team or chat. Glitches often and removes the discounts from certain products on my store resulting in customers calling questioning it.
Hi there,
We apologize for the inconvenience caused. Please allow us a chance to assist you with your concerns to the soonest. We have emailed you please connect with us so we can help you to get it checked and resolved.
Thank you!