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Love the Hulk Apps team - they are always fantastic at helping out when things aren't working properly. The app can be a bit temperamental sometimes (not sure if that's a shopify problem or an app problem) but the Hulk Apps team are always super quick to help out and fix it if possible. Would recommend.
Thank you so much for your kind words! We’re happy to hear you love working with the Hulk Apps team. We always strive to provide quick and effective support, and it’s great to know we’re making a difference.
We appreciate your recommendation and will keep doing our best to improve the app experience!
Best regards,
Adis was very helpful in the install process and helping us overcome some of the tricky details within our styling of the website.
We would love to have the ability for a coupon to be issued on the cart page rather than the checkout page. For this reason, we potentially will have to build out this module internally but for now, this will work!
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we would love to see this discount input in checkout extensibility. That would help improve the customer experience.
It's fantastic to hear that Adis was able to assist you effectively during the installation process and with styling your website. Your feedback regarding the coupon issuance on the cart page is duly noted.
While we understand your current workaround, we'll certainly consider your suggestion for future enhancements to improve your experience even further.
If you have any other questions or need further assistance, please don't hesitate to reach out.
Great supports!
Thank you so much! We're glad we could help. Is there anything else you need assistance with, please feel free to reach us, we would be more than happy to help.
Best regards,
Llevo usando la aplicación por varios años, estoy muy satisfecha, era lo que estaba buscando! El apoyo del servicio al cliente es muy bueno, son muy amables y eficientes.
Hello :-)
We are glad to hear that you are very satisfied with the App and support service. It means a lot to us.
Please do not hesitate to write us back if you need any further assistance.
Best regards,
The VolumeBoost App goes between 5* and 2*. It can work beautifully for months... and then something happens. Latest issue was that customers tagged as trade received the right discount messages... but the wrong discount actually applied. Very annoying and most likely lost sales and a number of "I did not get the right discount".. with following apologies and refunds admin from our side. Credit to HulkApps (and they act with urgency) they put their developers on the issue and resolved the issue overnight... but I have not idea how many customer have come in and expected another discount and then left because they could not be bothered to raise the issue. More testing and quality assurance anf then we can maybe come back to 5 stars. Will review again in 6 months. Foe people who looked at the app in the past - please note that more customising features have been added.
Hi there :-)
We apologize for the inconvenience caused. We have fixed the issue and we will definitely make sure such an issue will not occur in the future. We roll out proper QA before making any improvements and implementing the new feature in the App.
Hope these changes will definitely be loved by the merchants like you and we look forward to gaining your trust to be completely satisfied with the App.
Should you have any queries or concerns please feel to write us back.
Best regards,
this app has helped build our online store and the live chat for help has assisted us immensely. I would recommend.
Hi there :-)
Thank you for the lovely review. Please feel free to write us back if needed any further assistance.
Regards,
This is a nice addition to Shopify since Shopify does not provide bulk discounts, only percentages off products with a coupon code. HulkCode provides a nice interface to substitute for this. It's reasonably easy to manage once you get used to it, and displays on the product pages nicely.
Hey there, thanks so much for the review; we're so happy to hear you're loving our Volume & Tiered Discounts app.
Thank you once again, Cheers! :)
Very good app and good customer service! I would give it a 5 star but it doesn't work with the buy now button nor does it work properly with abandoned carts.
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are confident that our customer service team will be able to work them out for you or maybe find an alternate solution! We appreciate the kind words about our support. :-)
Please reach out if you need any other assistance!
We used the app for our bundle discounts. Really like how it gives us the option to be variant specific with our discounts. It would be nice if it didn't lag and refresh while the discount is applying by our customers, and if the discount code box didn't disappear randomly. It confuses our customers and we get a lot of support emails because of it. All in all, the app does what it's supposed to do, but it has some issues that make it confusing for our customers. PS: The customer support is really good. They care, they're knowledgeable, and they're fast to respond.
Thank you so much for your review and we apologize for the inconvenience of the App load.
We will check on your concern and update the best we can do here.
Thank you!
I like this app but I wish you could manage the discounts directly from the product page on the Shopify backend. I tried the manual installation but that didn't work. I reached out to support and they were able to quickly solve the problem.
Hello :-)
Thank you so much for your review and glad the support helped you with your concern.
We have introduced the feature to edit the offer directly from the product page. Let us help you to share more details on it. Looking forward to serving you with the best possible resources and features we can.
Thank you!