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I gave up. Doesn't work at all! I tried a lot to make it work... They even replied my emails nicely and fast, nevertheless the discounts weren't applied at the checkout as promised, neither on the following amounts of selected products. So them I gave up to test. Hope you guys develop it better further...
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
DO NOT USE THIS APP if you need to translate your website.
We are Not able to use this app because it is not possible to translate it into several different languages.
We are even using Langify and it is not able to translate the app.
Shame since we like the app otherwise.
Hey there,
We are feeling out of sorts that you have faced difficulty translating apps into multiple languages. We will look into your concern and find work around what best we can do to help with the multi-language translations.
Thank you!
Not sure why, but this app applied discounts to products unrelated to the ones I'd loaded, didn't apply discounts to the products it should. Reached out 3 times for tech support and got nothing!
Recommend finding something else (I'll probably stay away from all hulk apps now)
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
It doesn't work. I have installed, configured it and nothing happens. It doesn't work. I have installed, configured it and nothing happens.
Hi there,
Sorry to hear your experience with the installation process. We checked and unfortunately there were a couple of steps that were missed. Sometimes each theme is unique and requires additional changes to make everything work. That's why we offer free support to all of our clients.
We'd love to get this resolved for you and hopefully you will update the review after we fix the implementation since we have experts that do these all day. We hope you'll give us a chance and update the review as it's certainly not the best depiction of our service and app. We try our best everyday to handle 100s of requests for each of our apps and we'd love one more chance to make this right for you.
Thank you.
This app caused our Checkout button to take a long time to load which caused our conversion rate to plummet.
Hi there,
We apologize for any inconvenience. Ivan from our support team followed up with you as there was a code conflict and our team can help resolve any issues you are facing. Unfortunately, in some cases, Apps and code conflict and that's why we offer free Standard Support as well as premium support with faster turnaround time.
We'd love to get this resolved and hopefully get you to update the review to be more accurate.
Thank you.
vey good app to use.very easy to set an i lookmforward in using it morein my store..This is the first time i am using it but looks very well set up and easy to navigate
Thank you for your kind review. We're always happy to assist you in case you ever need anything.
App worked well with one minor issue on the checkout page where it crossed off all amounts regardless of whether the product was receiving a discount or not. Contacted their customer service. Someone named "Heena" responded telling me I needed to give permission and grant full account access to my entire Shopify store. I did this and followed up with her on 3 occasions by email over a week with no response. Very poor service. Would not recommend. If you have even the smallest issue doesn't seem like they have the time or desire to be bothered with you.
Hi there,
Heena wanted to help and fix the issue for you. It looks like that during the installation process there was a step missed or we needed to add some additional coding to make it work for your store specifically.
Hope that makes sense. Thank you.
Fast response from team but unfortunately the app has so much conflict with my other apps making my original discount code not able to use..
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance. We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
While the set up is not very user/beginner friendly, the support team was helpful with the installation process. Once installed, had to make some adjustments to the desired discount offer because it is not very intuitive in the settings (i.e. how to differentiate between USD (price discount) & USD (fixed price) when there is no explanation about the difference between the two or how to set it up). So it meant having to go back and forth with making adjustments and double-checking that the discount offer reflected in the front-end of the store was accurate. Other than that, the app is doing its job.
Hello,
Thank you for a great review. We really appreciate it. And we apologize to hear that you had trouble setting the app offers. The Price discount will offer an amount or percentage Off on each product while the Fixed-price will allow getting each product for a certain amount or percentage.
If still, you have any trouble setting up the offer correctly we would love to assist you on it to get it fixed. Please do write to us.
Thank you!
Your app is being buggy at the moment. It says: "NEXT STEPS?
You just need to click on Update, and app will automatically implement the new codes and take the backup of your old files. It's a 1-click process."
But... there's no way for me to Update.
Hi There,
Some customers were experiencing a delay but this has been resolved. Please let us know if you have any further help.
Thank you.