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Excellent job! They are very quick to respond
They have an excellent technical support service, 100% is recommended
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Does not work with Narrative theme due to limitations with Ajax cart, so Cart Drawer does not show discounts for customers. The Cart Drawer makes the purchase experience more enjoyable and faster for our customers so unfortunately we were unable to utilize this app and have to stick with offering bulk discounts via coupon codes.
Hi there,
Very sorry to hear your review. Our app works with every theme. There are cases like with Narrative that require some customization work. Our team is available for free to help get this resolved.
We hope you'll reconsider, give us a chance to prove our app's quality and join the 1000s of happy customers that have nothing but good things to say. We are continually trying to improve the app and what it can do and your feedback is always welcome.
Hope you'll revise or delete the review after following up on the above requests.
Thank you.
This is a great app. Easy to use. Really help to improve our shop conversion rate. Highly recommended.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. Please let us know if we can help with anything ever!
I downloaded this app for BFCM, easy to install. I ended up not using it just because I didn’t need it anymore so I removed the app, had an issue and contacted the support they resolved my issue within an hour and were extremely helpful. Will be using this app again
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance re-installing our app!
It does not work at all. Please check your program.
I've tested it on the brooklyn theme.
If you are using brooklyn theme, do not download this app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I reached out to ask if this app would work for what I need in my shop, and was told by support that, yes it would. Got the trial, and after setting everything up and taking about an hour to troubleshoot. It didn't work. Contacted support again and was told no it wouldn't work for what I needed. Don't waste people's time. And now I'm getting numerous emails about my ticket being open, then a reminder that it would close, and now that they've been closed. Now I see in other reviews that people are finding this app's code leftover, so now I have to waste time removing all that. I get that this won't work for everything, but please tell people that if they ask and provide details. It seemed like the first support person was flippant and just said "yeah that's what we do, it works" - but didn't read my details. Edit: Please stop sending me emails - I'm done with this app- It's spam at this point. I know you reached out but it's not worth the struggle because I don't trust that it's going to work.
Hi there!
Thank you for leaving us your feedback.
We are truly sorry your experience with our app and support was unsatisfactory.
Our manager contacted you in hopes to resolve the issue you were having.
It does not work with Brooklyn theme :( It only displays discount table but when you add products to cart, it does not show discounted prices :(
Hi there,
Please contact our support. Our apps work with any theme but there could be some conflicts within your code. Our team will happily work with you to make sure that the installation process was done properly.
Contact us and we'll get it resolved for you. And once we do, please update this review to be more accurate. :) thanks so much.
Customer support team is amazing.
Tried Several times and does not show the discounts. It's a shame, app used to work well last year when i used it now just charges you in order to make it work. Heard it slows down checkout which in turn will slow down sales. Be careful
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Bought this app to get discounts when purchasing more than 1 product. I created the offer but then it sometimes worked and most of the time didnt when it was live on my store. Then when it showed the tiered pricing on my store, the discount didnt apply at checkout. The odd time it did but it took a good 30s to load. Very unhappy with this app and would not recommend.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.