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I would give 100 stars if i could! The BEST app for anyone looking to offer volume discounts. This is the ONLY app which allows volume discounts AND a checkout discount too. Which means i can create marketing offers with % discounts at checkout as well as the volume discount, which no one else is able to do.
Support is great, super quick and helpful. I honestly can say this app is amazing :-)
We are excited to see you're thrilled with our app and service! If you need anything else, you know where to find us.
REVIEW UPDATE: After leaving review they FINALLY after 4 days fix the problem. I will not be using this app as the problem it created isn't worth the lack of customer service contact until the review was left. I have updated my review from 1 star to 3 because app did work before they messed it up.
This app worked great but I wanted a different image for the discount and gave them a idea. They added that picture to ALL my items I have in the discount tiers. So the wrong prices were on the wrong items causing confusion and upset customers. I messaged multiple times and we are on day 4 and they still haven't fixed their mistake! I've had to refund orders and deal with angry customers for 4 days now because of this! So if you need any help GOOD LUCK! (I have learnt that the developers are based in INDIA (per service email) and not on a quick time line.)
Hi there,
We hope you'll amend the review as it's not fair and let me explain why:
- First of all as you said the app works great :)
- Secondly, we love working with merchants FOR FREE and help provide unique customizations. As you know free work still costs us money and resources and we try our best to get this done asap.
- Thirdly, Our team is dispersed across the globe. I'm sending you an email from Chicago. Also, just because some of our team members are in India doesn't diminish the quality of their work and that we are all equal, regardless of where someone lives.
- Lastly, we get 100s of customization requests every day. We do our best to get things done on time for free and there is a queue which is the only fair way to make sure that we treat everyone equally.
I hope you'll amend your review. If not, we certainly understand but hope the above helps clarify the situation to the other 1000s of customers who do love us.
Thanks,
Allen
Terrible customer service.
Also, app is only blanket for all customers. Conditions can only be product based. No tag based conditions or anything.
We're sorry for your poor experience. We're hoping you could give us another chance so we can rectify some of your issues.
Exceptional and prompt service when it's needed the most! The team provided outstanding assistance in modifying the theme's code to tailor the app precisely to my preferences. I wholeheartedly recommend Volume Discount for their flawless performance and top-notch support.
Hey there :-)
It's great to hear that you had such a positive experience with Volume Discount! Providing exceptional and prompt service is definitely a key ingredient for us, and it sounds like the team went above and beyond to ensure that your app was tailored to your exact preferences.
Thank you for taking the time to share your feedback. We are sure that it will be helpful for others who are looking for a reliable and trustworthy service provider.
Best,
Works as described. Initially there was a problem with installing the app but the developers were able to fix the issue within days.
Glad you are enjoying using our app.
1 STAR IS ONE STAR TOO MANY. DO NOT GO ANYWHERE NEAR THESE COWBOYS!!!! Unless of course you want to experience the same as I did:
Installed app. Followed instructions. App didn't appear. Mailed support. Support replied saying app was ok now. Checked. Ok it displays. Then I got an email saying they have deleted my Buy Now button from my product page because it was conflicting, and also removed the coupon box from my cart page! All of this was without my permission, they just did it. I told them it wasn't the best solution but I'd try it out, and they replied saying 'yes it's fine.' I had to change the 'Add to Cart' button to 'Buy Now' (which still functioned as an 'Add to Cart' button, so made the site look unprofessional)
A week or two later I decided to use Shopify discounts as it was easier, more reliable and didn't involve losing my 'Buy Now' button, so I emailed these cowboys to restore everything they had done before I deleted the app. I got up this morning to find they had not only RESTORED the app (giving anyone who bought an EXTRA discount!) but they told me AGAIN about the conflicts and basically said 'you're welcome everything is fine!!!' It gets better...
Next I emailed again giving them step-by-step instructions as to what to restore so I could delete the app. They got back quickly saying it was all sorted, so I checked. They had't restored the Buy Now button, they hadn't restored the Coupon box, but they did manage to remove the checkout button from the checkout page!!!! So as things stand now NOBODY CAN BUY ANYTHING FROM MY STORE!!!!!!!!!!!!! But hey they still emailed to tell me I was welcome!!!!!!!!!!
This is still unresolved. I can't make out if it's all one big practical joke or not?!!!!!! DO NOT TOUCH THESE IDIOTS THEY WILL RUIN YOUR STORE!!!!!!!!!!!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Its is really nice coll helpful. The Support team are first class with helping me install this onto our site. Thank you
Thank you for showing immense support. We are always there if you red any help in Shopify
Great App if you want to set different prices for product variants! Outstanding quick and helpful support!
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image.
Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
Great app. Was easy to use and set up so that made it really convenient. I am loving the look of it, really clean!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
great app. enthusiastic supportThe support team members are very helpful. I really like there quick and effective response regarding any queries. They have made many changes as per our requirement for our store which is too helpful for us. I recommend the app !.................................................................
Hey :-)
Thank you for your kind words and support! We're thrilled to hear that you had a great experience with our app and that our support team was able to assist you effectively. We really appreciate your recommendation and look forward to serving you and your store in the future.
Best regards,