Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and average order value through various discount options, including automatic discounts and multibuy offers. It's praised for its user-friendly interface, easy setup, and detailed tracking of offer performance. The app integrates well with Shopify, allowing for multiple discount offers and free shipping. Merchants appreciate its impact on customer satisfaction and the responsive support team. It's been successfully used for over 3 years and supports stacking of extra discounts at the cart.

July 1, 2022

I only use this app a couple times a year but it is 100% worth it. It's definitely the best I have found for stacked discounts and just general ease of putting sales together. Any problem I've had with something not working how I needed has been fixed so easily and quickly with their live chat. Can't recommend this app enough.

Town City
Canada
7 days using the app
HulkApps.com replied July 1, 2022

We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.

October 4, 2022

A+ customer service. I am really excited to use this app as part of our tech stack and see what it can do for our bottom line. Cheers!

Dr. JimZ
United States
7 days using the app
HulkApps.com replied October 5, 2022

Thank you so much for an amazing review.

We are glad to help you out and hear from you.

Please feel free to write us back if needed any assistance.

Best regards,

Edited April 10, 2019

The app is hard to configure by yourself, most probably it won't work and they have special hack for every theme.. I am very disappointed by their lack of communication and their bad intent. As from the moment I saw I can't make it work on my custom turbo theme, I opened a request for an installation. THEY REMOVED COMPONENTS FROM MY SITE AND BROKE CART FUNCTIONALITY. They are rude and told me that they have specified in their FAQ that it doesn't work with ajax cart, so they decided to remove it and letting the cart icon non-functional without asking me if i'd like their app at this risk... I wsdon't ever work with Hulk apps and I hope you take this into consideration. DON'T RISK YOUR SALES FOR THIS. Take care of your store and don't give them access.. they'll modify whatever they have to in order for their app to work. This is not even close to being a profeksional!

oupseven
Romania
4 months using the app
HulkApps.com replied April 13, 2019

Hi there,

Thanks for your feedback. However, we respectfully disagree.

Our SLA policy is to answer every ticket within 4 hours. We do a great job and for dealing with 1000s of customers weekly and provide a FREE service. Our numbers this month. :) - https://nimb.ws/Ufr0XE

In regards to the app hacking, that is not true. Most apps do inject code as it's the only way to add snippets and functionality. In many cases, not just with our apps, Sometimes themes aren't compatible out of the box due to customizations. This is entirely true for all of the apps in the marketplace.

We do our best to make the process least intrusive but in some cases it does require custom work and our support team is on standby.

I would appreciate you updating this review to reflect a more accurate assessment of our service and dedication to our customers and the Shopify Apps community.

Thanks,

Alen

March 4, 2019

I asked for a simple code tweak to fix an alignment issue this app was causing on my cart page. Support asked for way too many permissions for my liking. Why does your staff need access to my orders, customers, marketing and reports for a simple code tweak. I've requested much more detailed work from other apps and never had to give access to these sections. Worse yet, my ask for a simple explanation as to why access is needed was met with a very poor response "Our developer needs access as mentioned". Yes, ok. But why? I'm happy to change my review once a proper explanation can be made, until then I will be uninstalling, as per Shopify's advice. My simple advice to other merchants is beware.

The Black Seed Co
Australia
4 months using the app
HulkApps.com replied March 7, 2019

Hi there,
We apologize for the confusion and miscommunication. You've been a user of ours since October. Recently, we introduced a major upgrade to our app that would have required an approval on app permissions and that's why one of our team members asked for full permissions. In fact, we've spoken to our team and have made sure we clarify needs or communicate properly with our clients to avoid these issues.

It would be great if you can update the review if you feel this suffices. Otherwise, I'd be happy to discuss this further personally. You can reach me at a at hulkcode dot come and I'm happy to discuss this miscommunication further.

Thank you.

December 21, 2018

I used this app to get more sales. It didn't work well with my theme. My theme is a bit special. I have contacted support and Heena was very helpful in resolving this issue promptly. Thanks to the team and Hulk Apps for providing us this app for free.

botioni
Australia
7 days using the app
HulkApps.com replied March 7, 2019

We really appreciate you taking the time out to share your experience with us—and we agree, Heena is truly a gem to have on our team!

Edited March 7, 2019

This app was great and worked well until two weeks ago. All of a sudden it stopped working. I have been emailing the support team with little to no response. Very frustrating. It has affected our online store immensely.

Update: After three weeks they were finally able to get the app working. When the app works it is excellent. When it went down, it took forever to repair. I am now concerned with the reliability if the app and the response time from the help desk. For now I am giving it another try. Hopefully that will be the end of my frustration.

Plastics Plus Ltd.
Canada
7 months using the app
HulkApps.com replied March 7, 2019

We are sorry that you are frustrated. A few weeks back, our app was experiencing an influx of users and we had some backlog on tickets. If you still want to give us a shot, please reach out and we'll make sure things are working perfectly for you.

Thank you.

October 10, 2019

Support has been phenomenal, quick replies and very helpful setting up! The app does exactly what we need and does have a fix if you need discount codes along with sample code for how to implement it.

SpecialistID.com
United States
7 days using the app
HulkApps.com replied October 10, 2019

Thank you for your kind words, they inspire us a lot! We wish you all the best in your business and if you'll need any help regarding Volume Discount app - just let us know, we'll do our best.

Have a great day!

October 10, 2022

Wow, now I don't usually leave reviews but this time I had to! Sanjaysinh literally saved my business right now!!!! What an amazing customer service!! He literally went above and beyond to fix my issue one of the manager had previously said only a developer can fix!! The so called manager also said it will take the developer up to 2 days to fix the issue. I was of course so desperate for this app to work, I even went on fiver to find someone to fix the issue. The app stopped working after 1 day if installing, it had generated me so much sales in 1 day! however, it then stopped working for no reason, I decided to have a chat for the customer service and meant the wrong person who didn't have a clue about their job. I will come back to leave his name on here just Incase anyone else come across him. Only just decided to send another message and Sanjaysinh responded back to me and fixed my issues in less than 2 minutes!!!! Sanjaysinh, you are extremely amazing!! I can't thank you enough. This mean so much to me as I have already gotten a sale just now! God bless you and I hope whenever I need help, I come across you. You should be the manager and developer, all in now!! Thank you for resolving my issues in less than 2 minutes and putting a massive smile on my face!

JOYOUSLUXRIOUS
United Kingdom
6 days using the app
HulkApps.com replied October 10, 2022

Hey :-)

Thank you so much for believing in us. We are glad to hear your concern is fully addressed and brought a smile to your face. It really means a lot to us.

If you need any assistance please do not hesitate to write us back.

Best regards,

April 16, 2020

Its a good app, help me drive extra sales. Only concern is the "number of cart item" feature doesn't work the way it should. So in all basic plan is better.

Shopedian
India
5 months using the app
HulkApps.com replied April 17, 2020

Hey there, thanks so much for the review; I wanted to apologize that the cart item count didn't work as expected. Could you please get in touch with our experts to see if they can fix it for you?

Please let us know if we can help with anything else! Once again, thank you for your immense support and appreciation.

December 30, 2021

Excellent customer support - very responsive and fixed some setup issues very quickly. The app itself works well, great way to implement tiered discounts.

KLORIS
United Kingdom
6 days using the app