Dealeasy: Volume Discounts App

Our team has reviewed this case and reached out directly, providing clarification and resolution. We’re always willing to review individual cases and work toward a fair resolution.

If you have any further questions or need assistance, please feel free to contact our support team — we’re here to help.

We’re truly sorry to hear about your experience and understand how disappointing this must have been.

In some cases, website freezing can occur due to a conflict with other apps or the active theme. We would really appreciate the opportunity to investigate this further and resolve it for you. If you’re open to it, please consider reinstalling the app and enabling it on a copy of your live theme so our team can safely test and identify the issue without affecting your store.

Your feedback is important to us, and we’re committed to improving your experience. Please feel free to reach out to our support team anytime—we’d be glad to assist.

Entendemos completamente la dificultad que ha enfrentado. Verificamos la configuración de la tienda y descubrimos que el problema se debía a un selector CSS incorrecto utilizado para el posicionamiento del widget. Le hemos enviado un correo electrónico con pasos detallados sobre cómo resolver este problema y mostrar el widget. No dude en comunicarse si necesita ayuda.

Hi, we are 100% sure that this is a misunderstanding, as our app doesn't even operate within the cart. Aside from displaying the widget on the product page, our app doesn't perform any other functions in the online store. The discounts are native and are managed directly by the Shopify platform. We suspect that another app may be causing the problem, and you may have mistaken it for ours. Please give us a chance to troubleshoot this issue for you; we will send you an email with the details.

Thank you,
Abishek
Cofounder, Dealeasy.

We sincerely apologize for the inconvenience caused. As mentioned in our earlier email, the previous scheduled call ran longer than expected, and we were waiting for you on an alternate Zoom link.

We’re still happy to connect at your convenience—just a message away. We hope to resolve this together soon.

We’re sorry to see this rating and that your experience did not meet expectations.

We couldn’t find any prior communication from your side, so we’re unsure what went wrong. Our support team is always available and happy to help with setup, configuration, or any issues you may have encountered.

If you’re open to it, we’d truly appreciate the opportunity to understand your concern and assist you. Please feel free to reach out to us anytime.