CedCommerce Walmart Connector

Horrible APP, I was going to use this for walmart integration only and now the are requiring us to use all other integrations? The woman Nidhi Rajput even tried to say walmart required it, total farce!!!!
What , even had a horrible conversation via facebook.the APP clearly states for walmart and now they want our Amazon and Etsy?
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The application is very user friendly. I recommend it to anyone who needs the integration.
Great app. Great customer service. Recommended.
Seamless process and very fast setup syncing and installation.

The best application to integrate shopify with Walmart.. I love to work with this app.
Swati was really helpful to me in getting my problems solved.
In this covid situation I really appreciate the help she offered me. The service was commandable.
100% recommended app
Thank you

Really good service! the team helped install the app, and we will be live in couple of days. recommend them to others

We used this app for 7 months and it was nothing but problems the entire time. We contacted the company before we started using the app to make sure it was the right fit for us and asked them a couple times if certain customizations could be made and they told us yes, it would be no problem. So we made the decision to buy the app. After we configuered the app we asked them if they could please make the customizations that we had asked about before we purchased and thier customer service people all of a sudden didnt seem to understand what we were asking them about. They barely seemed trained on even the basic functionality of the app!! They said they would have to look into it and have the customizations made for us. This never happened, they did not do anything they said they would do. This made us feel like they were just telling us anything we wanted to hear to get us to buy the app.

From the very first day we started pushing our items through to Walmart, we started experiencing problems. Hundreds of listings were going up with the wrong pictures, the wrong titles, the wrong descriptions, the wrong prices. It was a huge mess. We contacted their customer support immediately and they said they would look into it. They were not able to fix the issue and instead told us that it was something we were doing wrong, which it wasn't. This company is in India and so they are in the opposite time zone and are not available to help you for about half of the US work day. So when we needed their help the most, no one was there to help. They would get back to us via email when they got into their office which didnt do much to help us on the other side of the world needing help in real time! When our staff got too technical in terminology it was clear they did not really understand what we were asking or what the issues were. They did try to help but the problems that we were experiencing were never fixed after multiple attempts. We eventually started to just try to have our own staff fix the problems which cost us thousands of dollars in extra expenses to try to clean up the mess this app caused us. We would have been far better off never getting the app and just having our staff load products directly through the Walmart back end via excel feed. Most of the products that made it through had the errors mentioned but the bulk of products we tried to push through would not even go through!! They would remain in unpublished status in Walmart and would not ever go live!

In addition to the previously mentioned problems with the listings, this app pushes the orders that come in through Shopify, so each order will have a Shopify order number and not an order from the Walmart marketplace which is very confusing and makes it impossible for staff members to search for.

After months of trying our best to work with this app and the customer service people, we simply gave up and wanted to stop using it. When we chatted them and asked how to cancel our subscription they just kept asking "what is your issue? We will fix it for you." We kept saying, thank you but we have already had you try to fix the issues and you were not able to so we would just like to cancel. And like a broken record, they just kept asking the same question, "what are your issues, why do you want to cancel?" It was literally so ridiculous, it probably went on for 20 minutes, like this before they even acknowledged what we had asked!

After we deleted the app, we left a shorter version of this review just to give other people and honest review of our experience using the app. Then, not even an hour after leaving the review, we got a phone call from this company, direct from India, from an angry Ced Commerce staff member who kept syaing, "you left us a bad review! Please tell me your issues and we will fix them. Now please remove the bad review." We again had to go through the broken record routine with this company, only this time on the phone! We explained again that your company was not able to fix the issues we were having and we just dont want to use the app anymore. It went back and forth like this for a few minutes and the Ced Commerce staff member got even more pushy with us telling us to take down the review. He began saying, "we are going to fix your issues right now, Take down the review" We had to tell him, we have thousands of products and there is no way you are going to be able to fix them all right now and he said "yes we will, we will fix them now. Now will you take down the review!?" It was unlike anything we as a company have ever experienced from another company. They literally called us and were trying to bully us into removing the review!

The next morning, a less agressive ced commerce staff member called us again to try to do the same thing!

Then they emailed us an extremely unprofessional and harrassing email. We were so shocked by what they said to us in their email, that we were compelled to edit this review and add a more detailed version (what you are reading now) of what we have experienced with this app and from this company.

The following have been copied and pasted directly from the email that we received from Ced Commerce after posting our original shorter version of this review:

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"...the reviews you have shared our totally baseless and you have breached the agreement policy of ours..."

"We love our product as much as we love our customers but it's Really strange to find people like you in this modern world where they try to use technology for their own benefits and go beyond limits to defame others integrity without any pieces of evidence against the same. You don't want to use our app perfectly fine. But before telling the world about the same it was our right to know what issues you are facing which you did'nt bother sharing with us even after the support staff almost begging you to tell the issue. All the events that have led up to these mails are a clear reflection of work ethics you have been practicing in your business."
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We used ced commerce for months and we shared our issues with Ced Commerce many times, and in the end, they were not able to fix ANY of the issues for us and that is why we stopped using the app. We then left an honest review about their product and the above is part of how they responded to us.

We wanted very much for Ced Commerce to work for us and for the $299 we spent on this app to be money well spent but unfortunately that is not our experience. This app failed us in every possible way and it was good money down the drain. Their customer service was some of the worst we have experienced but the worst part by far was how they treated us after we decided to stop using their product, they were rude, unprofessional and harrassed us with phone calls and emails trying to pressure us to remove this review.

Unfortunately, we cannot in good conscience recommend Ced Commerce to anyone.

I was trying to sell my products on Walmart for so long and finally, I am selling. This couldn't have been possible without the help of CedCommerce. It took 1.5 months or I guess more to get an account.
I can see the other reviews for not getting an account on Walmart... I can understand because even I have to wait for so long. Must say need to have patience.

You guys are doing a really great job in helping sellers to get an account and managing the products and orders. The 2-day free shipping feature is also there in the app which I was so excited to use on Walmart.com.
The support is really awesome! I am connected with the team on Skype getting an all-time prompt response whether its day or night.

The membership is worth the $ spent. Keep up the good work!

As a company, we made the investment to move forward on this app just about a week ago. Since then, they have been great. Finding help is very easy and quickly. Swati has been most helpful, but the entire team is great. They make uploading products very easy, along with keeping your inventories and orders in line. Highly recommend, great app, look forward to working with them more. - KALIFANO

CED commerce was 100% professional and helpful in our team installing their app to manage our Walmart.com request. All this done, during the COVID-19 pandemic.If you're looking to connect your Shopify inventory to Walmart account I Definitely recommend

I am a new seller on Walmart and Used CEDcommerce to integrate my shopify to Walmart.
It is very easy app to use with the assistance of Nidhi who helped me in every step thanks for her,
I used this app as a trial and I will be subscribing very soon.

-5 Stars if possible.

Consistent problems with Walmart Marketplace - Integration App. After the first issue of items not being able to be published due to the App. We were guaranteed assistance and personal help, so were convinced to start Annual plan. However, the number we received to get help from, was not customer friendly. Besides laughing about our situation during our call, and not being able to understand. We have been constantly forwarded to use their examples and integration samples on how to publish products. Our issue has been constantly, the App itself publishes item we would leave unpublished until a release date that we have. However the issue was that we were not correctly uploading the information, and have used the directions step by step... Issue consists, lost customers, and now lost our patronage. What we have lost is $300, and valuable time. Thank you for taking our payment, with a guaranteed refund, but not giving us a refund due to the issue not being covered for refunds. The most important issue, the App not working...

Update 06/01/2017:
After talking with CEDCommerce Support and Customer Service, was told that I would receive a refund for the annual we payed for. However no contact has been made after, I honestly do not know if they are waiting for my review to go away first, or if I misunderstood for the past +5 phone conversations.