CedCommerce Walmart Connector , 629 avis

If I could give this app no stars I would. I have spent the last month in chats getting no where. Support is none existent and all they do is put in tickets for which you never hear about again. Not one thing has been resolved. I showed in the app I was getting 60 day free trial but in my shopify it said 12/1 I would be charged. I chatted and was told that what it showed in the app which was 1/1/24 was correct and I wouldn't be charged because they had to send that over and they wouldn't. Well I was charged today. and they will make a ticket. Wow! Those tickets that you never hear about again are just to get you out of chat. The chat support can't actually do anything except make tickets that you never hear from again. This has to be the worst app I've ever tried.

The integration process has proven to be more difficult than it should be. Things need to be made easier so that noobs can better understand what they're doing. It would be nice if CedCommerce offered some kind of a package deal as I know Ced also deals with other connections such as Amazon, etc. I am going in circles trying to improve store connections and traffic access. I'm going nowhere.

YOUR COMPANY IS FOS AND A BUNCH OF THIEVES.
You want poor customer support that you cant understand because they are Indian and dont give 2 craps about you then sign up.
I hope your company goes under.

WASTED MY HARD EARNED MONEY ON TIME ON YOU THIEVES!!!!!!!!!!

No longer works with Etsy's new API and customer service is non-existent. I am filing a claim now with my credit card company.

I've completed initial set ups and uploaded my inventory via CED app. However, none of my products are live at Walmart even after 24 hours. I understand why some products are not published/live (zero quantity, price non-competitive etc) but not why none. When I asked for help via Chat, the the CED agent told me to contact Walmart support, not realizing that contacting Walmart Seller Support is a nightmare. There is no phone number listed under Seller Help and chat option will be available only after you have picked one of the pre-listed categories. For instance, my issue is "errors" with inventory but this is not an option that will lead to chat support. I'm still clueless as to what's it I'm not doing right. Very frustrating!

Updated 4/2/24

I've been having many issues with stock and variants publishing correctly. They do their best to provide support, but it is very frustrating. Not sure what the issue is, but they are very helpful in resolving issues. I only wish selling on
Walmart was a more smooth process. This is the most frustrating app I have ever used and I use at least 10 software programs for my stores and this is by far the most inefficient time wasting app ever. Tried to get a refund. Do NOT get this app. We are now using another app for Walmart

This is a great app, simple to read, it does what it suppose to do. Has everything you need in it. Customer support is Challenging, over the years using this app we also needed customer support and as an advise to you, you need to approach with "Honey" just like anything else but with this company its very challenging cause their focus is on money and not really listening to your needs, also if you paid their monthly payment as usual and they decided to lower it, they will not let you know and after you discover it (after several months) they refuse to refund you your money back or offer any other resolution that is fair. Basically they keep your money. Their Policy supports that. I have transcripts of them stating it in their conversations. At times some of their reps were kind but some just give you hell (you will regret you got their app)so we disconnect after years of using them with great disappointment.
In addition to this Their app has a bug that (happened twice)shows that we passed the limit of 10,000 Sku's, but on actuality we did not as we have less then 7,000 skus as of now( so we had even less when it happen the first time)So they fixed it the first time after chatting with them for 2 hours (in 3-4 sessions)
But The 2nd time last week, it was horrible experience, again it happened, we wanted to upload 12 sku's to current listing on Walmart, and we had to chat with them for hours and get really horrible headache from them. That was the last straw that broke the camel back. "Honey" approach was not doing any honey anymore.
It was time to let go probably. So we did.

I want to add that we gave them many chances and time to come with real solution but that was not happening.

By the way It says here that we use their app 9 months, its incorrect, we used them for several years selling on Walmart, along the time we had to disconnect and reconnect for fixing different issues. so last time it happened about was 9 months ago FYI

Thank you kindly to Sonali, Ackshhaya, Nidhi and Reza
These are the good staff!!! 10 Stars
The others were Terrible to deal with! Yasmeen, Raju and their "Team" that they said they consulted (whoever they are)with regarding the "issues".

I was trying to get this setup and working through the chat at first, I have been on Walmart and am still on Walmart and my Consumer ID and Private Key that were coming from Walmart kept showing up as invalid. So went to a phone call. They are from outside the US and the call was very choppy, along with the language barrier made it very difficult to accomplish anything. So long story short, I am going to try and find another integration partner. This one as far as I can tell may be good once you set up, but the setup process is so onerous that I wasted almost a day trying to get it done.

These are the worst kinds of people for your business. This is my final straw and I kept holding back. There's several issues with these people:

Extremely greedy: Despite being a long time customer, they will charge you extra for DRAFT products on your Shopify store. Not even for what you're selling on Walmart. This was sneaky and uncalled for.

Terrible customer service: They don't read prior conversations, you can't follow up with them. And their manager tried to trick us into purchasing a a year plan that made absolutely no sense for our business. You would think that a decent person would give you a discount if you paid upfront - the time value of money.

The price stinks: For the reasons stated above. And the fact that there's a free shopify walmart integration app on the app store. Besides that we were still willing to stay with these guys just because I had mistakenly thought they were decent people. This is a large business that can give a damn about it's customers. Don't feel bad about removing this app and using something cheaper.

Good luck everyone.

My account got suspended due to them and I have now again reactivated it with so much hard work. Do not reach me on call and mail for removing this genuine review.

I again request you to delete all my contacts from your database. Do not reach me on mail, call or any message on my social media platforms, whatsapp group.

I request Shopify to make sure that I will not get any mail, call and message from Cedcommerce.

I will never use Cedcommerce. Their support is worst. No help.