App wouldn't install correctly. Customer service was horrendous. After attempting re-install and waiting on customer service to help, and wasting a lot of hours trying to make it work, I gave up.
Finally got it to work weeks later. Now I am not getting paid for all the orders people are placing. In the last couple of weeks I have had quite a few orders and have only been paid for a third of them.
App is also not syncing with my site on a regular basis, so Wanelo isn't accurately showing what's available and what's not.
The Service Manual Source
Thanks A lot ! Very Good And Easy To Use .
I love that some people rate this app so poorly. Yes please everyone don't waste your time and money go sell elsewhere! I don't want your competition! lol I love Wanelo and I tell everyone about it and no one believes me how incredible Wanelo is. So I have learned not to try to convince them and enjoy Wanelo ALL TO MYSELF! Best Wishes Everyone! Happy Selling! :)
The app doesn't work! Fix it, please.
Been a terrible experience for us so far. The app doesn't work and can't even complete the setup.
After setting up our account directly through their website, payment info fails when trying to get it entered.
FORGET their support. Completely unresponsive and the phone calls will never be answered or returned.
This app needs to be removed from Shopify...
The Apparel Plaza
If you suck at selling on other channels or are looking to have low profit margins Wanelo is the place for you. This is the worst app ever! I would have waited on Amazon or used Pinterest if I'd known this app didn't work. I wish the feedback allowed us to give the thumbs down. This app would have 5 thumbs down from me. I wish I never installed this crap! The support is the worst on the planet. Shopify please ban this app! Here's what the support will tell you about your issues...
Thanks for your message.
I've brought the issue up to the team and it's been added to their agenda however the team will be prioritizing it based on other current projects also on their agenda.
Unfortunately I do not believe it will get resolved this week, but I can check in early next week and let you know an update.
The exposure you get on Wanelo is unparalleled - it is worth every penny they charge. They sync your entire shop and get your manual labor out of the equation.
The reason I give them only 3 starts is their HORRENDOUS CUSTOMER SERVICE! It is so awful that they make US Postal Service Support and IRS look like the most caring organizations! They want you to email but rarely respond.
Their phone # immediately goes into voicemail and noone would ever call you!
If you have a problem, you will NEVER GET HELP from Wanelo!
AGAIN!!! A MONTH GOES BY! I DON'T GET A PAYMENT! EMAIL CUSTOMER SUPPORT! NOTHING! NOT A SINGLE REPLY!!!!!
THEIR CUSTOMER SERVICE IS NON EXISTENT!
ONCE YOU SIGN UP! YOU WILL SELL! BUT YOU WILL NEVER EVER GET ANY HELP!!!!! THEY CAN CARELESS ABOUT YOUR EXISTENCE
Got contacted by Kristen @Wanelo last week. Submitted all printouts from Shopify that proves that it was Wanelo order. I wish I can get a response.
Even if they have no plans to pay me, but so I would know.
Like I said - if you are willing to cut your losses on their so called "unregistered" sales, stuff DOES sell. Their CEO/Owner must be absolutely clueless..............
Wanelo is a great addition to the Shopify App family!
For Rent Shoes
Good amount of traffic comes from Wanelo and really easy to get products to it and feed them. - merchant support was horrific for a while (100% unresponsive for a few months) but has definitely improved dramatically over the last few months. Just be 100% sure to have tracking numbers in shopify for every order from Wanelo or you won't get paid. Highly suggest Wanelo implement a daily alert for any orders which are marked 'Fulfilled' but don't have a tracking number.
Would also encourage eventually this becoming a Shopify Channel and not an app to make managing it a bit easier
We've had 4 sales within the first 4 days of using Wanelo. We're thrilled! Courtney is super responsive and helpful.