An honest review after 4 years being with there network.
#1. You ship customers orders without payment.
#2. It takes 15 to 25 days later to get paid from your stock.
#3. You are not allowed to have your customers emails.
#4. They take 20% or so from all orders.
#5. They do not respect your store policy.
#6. They think there in control of your business.
#7. They have a lot less shoppers then they used to.
#8. The reps threaten you all the time.
#9. The reps treat you like your a kid and not a business.
#10. They think there better then you.
#11. They will refund a customer without them returning an item.
#12. Many odd shops on there network that seem fake or like copies of other shops.
#13. There reps are on power trips and have no business experience it seems. They are not qualified to make business choices.
We could go on but after all these years we just got fed up. They don't bend at all to there shops who give them money and only want you to bend. There policy's are unreasonable and they are often disrespectful in the way they talk to you by form of email.
They think your just lucky to be on there network. You need them right??
WRONG, they are not building you any traffic or really helping your business this whole system only really works for them its not an equal partnership and again they treat you like your less then them in all ways. Read the reviews, many feel this way we just made the mistake of staying with them to long and the last few months we really just decided we no longer care to work with them as it's not doing anything for us. They sent us an email being rude and demanding and we were just like whatever guys enough is enough. They wanted us to kiss butt and act as if they owned our business guess what wanleo you don't!
Wanelo needs new management and a whole makeover and learn to be grateful for shops who allowed them to share there profits with them. You don't see major players like fashionnova sharing money with wanelo ever wonder why??
Not worth your time unless your just getting starred and wanted some extra sales for a while but you will soon see once you grow it becomes a waste of your time and business money. Pass them by.
It's not you, it's them lol! We gave them to much time and to much money. All we can do know is laugh about it and let you know not to do what we did.
Wanelo ask yourself if your so great and doing it the right way then why are so many shops leaving or left you and giving you bad reviews? YOUR BUSINESS MODEL IS BROKEN. You need to fix your network.
I see reviews about great customer service but they will not respond to an email. I see way more reviews saying that. I receive the auto response that they received my message and they will get back to me in 48 hours.
Great support team! quickly and perfectly solved my problem. I highly recommend Wanelo, it’s very helpful in marketing our products.
Wanelo has great customer service, they respond very fast per my own experience. I will recommend Wanelo to everyone who wants to sell on the platform at any day.
Nice shopping platform, everything product you can find here, want it need it and love it! they are have a good service team!
Without further ado,I support wanelo!Good customer service and humanized communication!Hope it will develop smoothly and become like amazon!
This is a very good shopping platform, and The goods sold by sellers are of good quality and low price.I recommend you to experience it.The sellers not only have a good service attitude, and also a great after-sales attitude!
so horrible, they don't even respond to any of your emails if you ever need to get in contact with them. I can't add this app to my store anymore, it was on there before and now it does not work. My page was deleted, for some reason I tried re adding it, still wouldn't work. Wanelo has always been horrible with replying to emails though. This app used to be so much better when it first started off. It would have been a huge help to small business. So much has changed!! Such a shame what this app has come to.
I have had no problem working with customer service directly, but getting ahold of them has been an issue. For Wanelo orders, they only give Wanelo email addresses, and no option for direct contact with the customer. BUT, the email on the orders don't work! I have tried several times to contact Wanelo through the emails provided on the order, but get NOTHING. So, I have to create a new email, and send to Wanelo customer support. Why do you even bother putting an email on the orders, when we can't contact through it?
I also have gotten a recent request for tracking information for orders that were made over 3 years ago. Why did you wait 3 years to ask, when USPS and other providers don't even have that information anymore, it is not accessible after 3 years! We didn't even realize we hadn't got paid for these orders, and now we can only get a paper check sent in the mail? Very inconvenient and poor, very poor timing. If you need more tracking, or any information, ask in a timely manner, thanks!
Amazed By Grace Specialties
We've tried adding Wanelo to our Sales Channels several times over the last year, and always get the same message: "Not accepting any new stores until our feeds system is complete". Ridiculous! How long does it take to upgrade a 'feeds system'?...and why would SHOPIFY even LIST THEM if they're not taking on new clients? This whole thing just smells bad...
We gave it ONE STAR because the review software will not let us give it a zero.