I applied to Wanelo through Shopify but there was a problem with my account because I don't have a US ID yet. (I have everything else; company info, tax id etc.) Wanelo support basically told me that I can't have a Wanelo seller account until I get my ID.
However a few minutes ago, an order was placed from Wanelo and although I changed the price of the product in Shopify; Wanelo did not update it and sold my product with discounted price. And most frustrating part is I can't even log in and see my Wanelo account details&pages.
Just stay away from Wanelo...
Well I have not received many purchases from this app. The purchases I did receive does not list the client's correct phone number nor an email where we can confirm the customer's order. We design custom shoes, personalized cups and etc therefore we need to communicate with our customers by sending pictures. This app does not allow Eshays to properly communicate with our customer base.
Terrible app....I'm going to uninstall it. Last year I would get so many purchases from my website and I would get my payments within a few days. Now I get maybe one purchase every 3 months and then I need to wait an additional month for that one payment to come to me. Why give 15% for that?..no thanks. BYE BYE! https://cococherice.com/
Just set up Wanelo on my shopify http://www.coverlabusa.com and had no issues, easy set up for shopify atleast. Haven't sold anything yet so I'm holding out a star to see how that works, a little worried with all the bad reviews but hopeful so far
8 9 Clothing Co
Very pleased. Great marketplace. Thank you!
I am giving this app a try. I made one sale a week ago. I will update on how long it takes to receive payment.
I had an issue wtih my products not syncing. There needs to be an option to manually sync. It had been 12 days since my products updated, so I had wrong prices and products on Wanelo that were no longer availabe in my store. I also had new products that were not showing up. I sent an email, and the issue was resolved the same day.
I feel that 15% commission is too much. I can't offer most of my products on Wanelo, because I would have to jack the prices up for my customers.
Update: I sold a product on Oct 23, and have not been paid yet. They said that my bank rejected the payment. I contacted my bank, and they said that they did not reject any transaction. They submitted a ticket to their billing department 6 days ago, and I'm waiting on an update.
I no longer sell on Wanelo, because it makes no sense to pay 15% and have to wait so long to be paid. I also don't feel that their marketplace is worth giving up 15% of my profits.
I did get paid on Dec 7.
Tried contacting Wanelo before posting this review and received nothing!
BEWARE ! This has to be the worst market place online today! They use pseudonyms ( Diane and Gerald ) to email you. If you use China as a supplier, they will say they can’t track, and will refund the buyer, even when you have sent the product.
Terrible Customer Service!
They do not reply to anything! They work clearly for the buyer, not you, the seller.
Sorry to say, 15 years online and have never dealt with a worse company.
If I could leave a zero star I would!
T A Y Online Store
I wish I can give Wanelo ZERO stars, they deserve it, they always charge more fees than declared on their agreement and I'll be going to judge them for charging me without my permission. They charged about 30% in fees , late payments, poor support not recommended at all
Cant advertise here and pay is taking so long . Not organized with payments . No pay out tracking, takes 2 hr to have all your edited products to update esp price change. JUST SMH
Obsessive Shoe Addict
10/24/16 updated from 2 to 4 stars. We received our most recent payment on time.
10/14/16 we decided to give Wanelo an additional star for finally sending us payment. They were very responsive through emails, but it still took way to long to receive payment. We will update our review once we receive our next payout.
10/6/16 We would have given Wanelo 5 stars, but recently, we had a few orders that we have not received payment for. When we first started using Wanelo, it allowed us to get more exposure and we never had an issue with payment until now. With the other bad reviews recently given, we are hesitant about continuing to use Wanelo. This is money lost for our business.