Wanelo is one of the better apps I've used. In my book, any app that I can directly attribute to increased sales is worth a five star rating. I haven't had to contact their support so I can't say if its good or bad. That said, the fact that it works so seamlessly is a good indication that they would probably be very responsive if I ever needed support. The best customer support is an app that works so well you never have to contact the developers.
The support is great -- fast responses. One big drawback is that the shipping setting is very limited. You can only set one flat rate, or set it to percentage of the product price (which doesn't really work for us). So if you sell various items with different weights, it's pretty tricky to set the rule that will work for all items. We have emailed them and they are pretty open to suggestions, though. Hoping there will be more options soon.
The Lifestyle Luxury Store
Just installed the app, lets see how it goes, it has some really good reviews but i can only comment after a few days of using it.
Keep up the good work.
~ Team PricesOnSale.com
Honestly, it feels like I have never given 5 stars to an app before because they all have some underlying trick or ploy and I understand it is business and so I try and find the best apps knowing none will be great. Wanelo has brought me back to a place of realizing the mutual benefits when all companies join together to make customers happy.
Our sales have increased 30% since Wanelo and yes, we do pay Wanelo 10% of the sale price but if you have a 30% or 40% markup, then you are certainly winning in the end. Easy setup and awesome support, this is a great app to just connect and watch increased sales roll in.
Wanelo brings us some traffic and sales. Don't expect to blow you away, but heck, you can't complain with some extra sales & exposure.
Was really excited about this, but there is no way to set individual shipping prices for a product or set a shipping tier. You also cannot adjust the product cost if you opt to offer free shipping.
This app sets you right up with Wanelo and there isn't much work beyond that. I have received some sales from Wanelo and everything went well :)
App doesn't even work, it gives 500 error when logging into Wanelo.
All In One Place With Us
I wish, I could give Wanelo 10 stars!! This platform is super beneficial for ALL Shopify Stores. Trust me on this. All I do, is list and it syncs to Wanelo for you daily. Then sit back and enjoy all the orders coming in. So far, in one month with Wanelo, I processed more than 3k in sales! Not bad for just one source.
Customer Service: These guys are also great doing customer service. I had the blessing to chat with Courtney and Henry and both of them are great dealing with me! I'm not easy sometimes. But, they are really good answering your questions and the best part is that THEY DO LISTEN to all Shopify Store Owners. They take our feedback to improve their services.
Closing: Get it now!!
Made Drift Apparel Racing
Lack of proper support. Customer service staff not trained in communication and retention. Seemed seriously disinterested in helping us with our specific problem. Not at all concerned that we hadn't been paid for any orders that had been shipped and delivered, instead, blamed it on the assumption we hadn't been approved or filled out the proper forms (which we had done several times, even received all the notifications saying we're ready to sell/approved for Wanelo). Claims that Stripe was the reason for delayed processing, we use Stripe with the same details through several channels, never have had an issue.
Things started off promising, but the overall bugginess of the site is unmanageable from our point of view. Updates to company profile NEVER went through, never got paid for orders made through the system so we ate all costs... Just wasn't worth it.
Over a decade in the Ecommerce space running stores that generated millions in revenue, I've only run into a handful of companies that I would not only never work with again, but be quite active in telling others to avoid them at all costs. Wanelo is one of those companies.