Overall rating Based on 190 reviews
UPDATE: Wanelo stole $40 from us. This company is NOT TO BE TRUSTED. PERIOD.
So here's what happened. I believe we touched on this in our earlier review. Basically, they say that they update the shopping feed on a weekly basis. This is clearly untrue, because someone was able to place an order for two items that we had not carried in quite some time. So the orders went through and we told customer service that we no longer stocked the products, and that we were very unhappy that Wanelo sold two items we don't even have. We also told them that we would be uninstalling the app and would not be using Wanelo anymore. They told us that we needed to cancel the order. I asked if they would be able to do it from their end since we had already uninstalled. They didn't reply. They sent another generic email asking where the orders were. I emailed them back explaining the entire situation again, and asked if they could please cancel the orders. Still no response. Finally, yesterday, I found a charge on my shopify account for $40. Well, Wanelo takes weeks to actually pay you, and they only pay you after fulfillment. Since the orders were never fulfilled, I never got my money for these two orders. They took the $40 (which is what the total was for both orders) even though I had never received the money in the first place. I'm guessing that they do this with people pretty regularly, and a lot of them probably don't even notice that it's happening. I'm working on recovering my funds, and I will be sure to be very vocal about how terrible this company is. Considering bringing my lawyer into the picture but I'm not sure that it would even be worth the trouble.
Any positive reviews were probably either paid for or written by people who work for the company.
I've had an all around terrible experience with Wanelo. Honestly this app/website is such a scam. Read some of the reviews on Sitejabber if you want more information about how Wanelo is screwing both buyers and sellers over (there are hundreds of angry folks voicing their concerns there). Their fees are absolutely insane, they deliver very little in terms of sales (most of which you won't even break even on after your overhead costs are figured in), and their customer service department is essentially nonexistent. Wow, I almost forgot to mention that you cant even get directly in touch with your own customers because Wanelo is afraid that they'll get eliminated from the picture and won't be able to take their fees.
I read all of the bad reviews before deciding to try it out. I figured that maybe those people had just been unlucky. I know, that's kinda crazy to give them the benefit of the doubt when there are hundreds of people complaining about Wanelo screwing them over, but I'm just a positive person like that. I wish I had saved my time and energy.
I decided to quit using it when I got two orders from Wanelo totaling $40. Awesome, finally a couple sales from Wanelo! Except for the fact that the orders were for items that I hadn't stocked in months. They say that they automatically update your shopping feed every 7 days, so how did I end up with TWO orders for TWO different items that I don't even stock anymore? That's a poor reflection on MY company, and it's all because Wanelo doesn't live up to their claims. Can you tell that I'm irritated? It's okay though, we've been making great revenue without the help of any third party sales channels. If you aren't yet, you can too. But using this app may stunt your company's growth.
Steer clear, just avoid the trouble. The promise of more sales for new stores (and older, profitable stores alike) gets a lot of people excited, but this company will honestly just lose you money. Even if you made a few bucks, it wouldn't be worth the headaches because the customers aren't YOURS to keep. That means you can't market to them in the future at all. Is there any point in having your own store if you can't keep your own customers? At that rate you might as well just sell as an affiliate for another company.
Try it if you must, but you can't say that I (and hundreds of other people if you bother to look on Sitejabber or other review websites) didn't warn you.
NOT Recommended to do business with it has been a loss of time and money. Definitely all Shopify sales channels are a scam be cautious and careful to sell on their platform. I believe the United States government needs to refocus on important issues to protect online businesses from unreliable and untrustworthy platforms. My message to all online entrepreneurs I know how difficult it is to get customers and to make sales but please use common sense and go back to basic business 101 and protect your business treat it like your baby. I wish all of you the best.
La Fashion District Llc
We support your review and will be in contact.
Following your lead in the lawsuit.
They owe me over 1000s dollars
And Trendwy is another of my stores that was closed. Will be also joining the lawsuit. Will be in contact.
Its even worse.
They will close you store and no matter how much money the need to pay, they will stated that they believe there are fraudulent activities and that no money will be paid back. They do not verified anything and only wait until they owe you over a 1000's dollars and the close your account.
They do this to many small stores. But, we are getting together to complete a lawsuit.
If you want more information or being part of this lawsuit, please contact firstname.lastname@example.org We are already many stores under this circumstances. Please make sure you download all your accounts from you store dashboard or at least you have e-mails.
Also if you can show with you bank statements that they never paid enough, we can accomplish taking this to the Federal Court.
With your help, They will be sued by millions not only for the money, but for the damage that is causing that they are keeping the funds.
I was interested in trying out Wanelo until I saw all these reviews claiming that Wanelo won't pay them after a sale. I did a little digging and found out that Wanelo also has difficulty paying their employees too. It sounds like Wanelo has some massive Cash Flows issues.
THANKS TO WANELO MY STORE https://www.suxalys.com/
EXISTS. THANKS TO WANELO I MAKE MY FIRST SALES AND IMPULSE TO CONTINUE. TODAY MY SALES WERE INCREASED MUCH THANKS WANELO. 100% RECOMMENDED!!!
NOT SO RAPID CONTINUE READING....
THE ONLY GOOD YOU HAVE THIS SHIT IS THAT SELLS REALLY IS SELL BUT ..... WHAT DOES IT SERVE ??
I DID NOT WANT TO SAY IT BUT THESE PEOPLE ARE SOME THIEVES!
AS IS POSSIBLE THAT THEY HAVE 2 MONTHS WITHOUT PAYING ME A DAMN CENT
JUNE I SELLED $ 501.20 AND JULY I SELLED $ 702.77 AND TODAY I DEPOSITED ONLY $ 335.49 WHERE ARE THE OTHERS $ 868.48 ??
WHAT DAMNED THIEVES GAME DO YOU PLAY ??
CANCEL ORDERS AND DO NOT ADVISE YOU ONLY YOU REALIZE WHEN YOU HAVE SENT THE PRODUCT AND YOU ARE GOING TO ENTER THE FOLLOW UP INFORMATION AND YOU REALIZE THAT THE DAMNED CANCELED AND WAS NOT NOTIFIED.
SELL PRODUCTS WHICH ARE ALREADY EXPIRED, EVEN USING PRODUCTS THAT ARE ALREADY REMOVED FROM YOUR STORE.
THE DAMN DO NOT PAY NO DO NOT PAY AS YOU ARE SO DISCOUNTED 2 MONTHS WITHOUT PAYING MORE THAN $ 1200 ON SALE AND ONLY I AM PAID $ 335.49 IS A DAMN THEFT
I do not know what the issue has become but I've been waiting on 4 different payments from Wanelo for over a month all items have shipped and been delivered Wanelo still has yet to pay me. They're literally scamming people out of orders and not paying them. Then made up a fake spread sheet snapshot stating they paid me and I still haven't received payment. I'm reporting Wanelo to the FTC, Apple Store and Android market for fraud. Good riddens.... I've started reporting you for fraud...
Love Live Create Furniture Home Decor
I wish I see these reviews before.. waste of time.
Got one order from W., and didn't get paid. They told me about 14 days waiting period but but today is 1/12/17 and the order from november wasn't paid. I emailed them again and today they told me my bank account isn't right, they try to send payment and was rejected by back. BS that what i would like to say.Not planning to sell on this platform. I can't even log in to the account anymore.. BS
Sock On By Bkbt
Not much traffic from wanelo compared to last year. Now, they just promote the big company like urban outfitters because they can make more money that way.
Pay out is painful, it takes more than two weeks to get your money. On top of that, they say they charge 15%, BUT ACTUALLY they also charge "processing fee" to the VENDORS as well as the CUSTOMERS!!!!!! (we didnt find out about this until one customer emailed us the extra charges on their total. )
Really miss the old wanelo
Claim to take 15% commission.
This is copy and pasted from our "seller dashboard" which doesn't really offer any detail about orders or anything with substance.
Payment Date Transfers Refunds Adjustments Seller Payout ?
2016/10/15 $13.90 -- -- $9.81
2016/10/22 $12.15 -- -- $8.37
2016/11/01 $12.15 -- -- $8.37
2016/12/01 $19.85 -- -- $14.70
2016/12/05 $10.00 -- -- $6.73
2016/12/09 $19.89 -- -- $14.73
As you can see based on the seller payouts they are taking closer to 30% and it all depends? They are crazy! 15% is a big commission for something like this being as there support is non existent.
To top it off these seller payouts haven't even hit our bank. Could have been a cool app. It didn't make our business but it was a good way to get product to new customers. Just wish they would of held there end of deal.
Will be contacting BBB and filing police report with there local police. They need to be shut down.