The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Sock On By Bkbt
Not much traffic from wanelo compared to last year. Now, they just promote the big company like urban outfitters because they can make more money that way.
Pay out is painful, it takes more than two weeks to get your money. On top of that, they say they charge 15%, BUT ACTUALLY they also charge "processing fee" to the VENDORS as well as the CUSTOMERS!!!!!! (we didnt find out about this until one customer emailed us the extra charges on their total. )
Really miss the old wanelo
Claim to take 15% commission.
This is copy and pasted from our "seller dashboard" which doesn't really offer any detail about orders or anything with substance.
Payment Date Transfers Refunds Adjustments Seller Payout ?
2016/10/15 $13.90 -- -- $9.81
2016/10/22 $12.15 -- -- $8.37
2016/11/01 $12.15 -- -- $8.37
2016/12/01 $19.85 -- -- $14.70
2016/12/05 $10.00 -- -- $6.73
2016/12/09 $19.89 -- -- $14.73
As you can see based on the seller payouts they are taking closer to 30% and it all depends? They are crazy! 15% is a big commission for something like this being as there support is non existent.
To top it off these seller payouts haven't even hit our bank. Could have been a cool app. It didn't make our business but it was a good way to get product to new customers. Just wish they would of held there end of deal.
Will be contacting BBB and filing police report with there local police. They need to be shut down.
The Word Changes
not having a good experience with Wanelo. Their app is not populating my store products and they are not being responsive concerning the issue. They have told me that they will fix the issue then they take a long time to get back to me. I am the one that has to follow up. They then say the issue is fixed but I check and it's not. I alert them and they don't respond.
Whimsical Embroidery Designs
DON'T WASTE YOUR TIME. I sold a couple of products and they won't pay me. I've had to file two complaints on BBB and have contacted their CEO and nobody responds. I'm still waiting for my money. Their customer service is TERRIBLE. They ignore emails and its hard to get through to them. They hung up on me while I was talking to a rep. TERRIBLE, TERRIBLE, TERRIBLE. DON'T SELL ON THEIR SITE.
I applied to Wanelo through Shopify but there was a problem with my account because I don't have a US ID yet. (I have everything else; company info, tax id etc.) Wanelo support basically told me that I can't have a Wanelo seller account until I get my ID.
However a few minutes ago, an order was placed from Wanelo and although I changed the price of the product in Shopify; Wanelo did not update it and sold my product with discounted price. And most frustrating part is I can't even log in and see my Wanelo account details&pages.
Just stay away from Wanelo...
Well I have not received many purchases from this app. The purchases I did receive does not list the client's correct phone number nor an email where we can confirm the customer's order. We design custom shoes, personalized cups and etc therefore we need to communicate with our customers by sending pictures. This app does not allow Eshays to properly communicate with our customer base.
Terrible app....I'm going to uninstall it. Last year I would get so many purchases from my website and I would get my payments within a few days. Now I get maybe one purchase every 3 months and then I need to wait an additional month for that one payment to come to me. Why give 15% for that?..no thanks. BYE BYE! https://cococherice.com/
Tried contacting Wanelo before posting this review and received nothing!
BEWARE ! This has to be the worst market place online today! They use pseudonyms ( Diane and Gerald ) to email you. If you use China as a supplier, they will say they can’t track, and will refund the buyer, even when you have sent the product.
Terrible Customer Service!
They do not reply to anything! They work clearly for the buyer, not you, the seller.
Sorry to say, 15 years online and have never dealt with a worse company.
If I could leave a zero star I would!
T A Y Online Store
I wish I can give Wanelo ZERO stars, they deserve it, they always charge more fees than declared on their agreement and I'll be going to judge them for charging me without my permission. They charged about 30% in fees , late payments, poor support not recommended at all
Cant advertise here and pay is taking so long . Not organized with payments . No pay out tracking, takes 2 hr to have all your edited products to update esp price change. JUST SMH