The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I get a good amount of sales from this platform but the frustration is not worth it. The support team is mediocre at best & unhelpful. They refunded a few orders that has been delivered 3+ weeks ago and do not request the buyer to send the item back...Basically giving my handmade items away for free. They totally disregard your store polices and do not do their job. When I asked for help to have the item sent back or to return the payment Gerald tells me he can't do anything! Half the time I get emailed for orders about tracking info and when I go to check the items are already delivered!!!BECAUSE NO ONE KNOWS HOW TO DO THEIR JOB. A few times someone called me about a order and didn't even speak good english so I couldn't understand what they were saying. They now have a system where you only get paid twice a month for orders that were delivered. This disables me since my items are made to order and if I do not have the payment for certain garments I can't buy materials to ship them. I am going to complete all my out standing orders and leaving this joke of a platform for good. Install and sell at your own risk, but be prepared to lose money.
Weekdaygirl Nails Beauty
When I started using Wanelo in October 2015 it was great. Many sales came Oct, Nov, Dec, Jan, Feb. then sales stopped completely. Zero sales. My followers is not showing up. I tested it followed somebody and then refreshed the page and it says follow again the same person. I have 7000 people I am following odds are I would have more than 44 people following me. It has been stuck on that number all summer and now fall. It still stuck on that number. My notifications say people are following me but the numbers don't change. Either Wanelo is stealing followers for there own sales or something strange is happening now. Something changed about Wanelo because nobody I know in my FB group is getting a sale from wanelo anymore. And we use to have lots of sales that why I made a whole FB group around using Wanelo on Shopify. It worked. It don't work now so that is why you get a one. I have emailed and called about this same problem all summer. And all I get is well we have a lot of people now well Amazon has a lot of people the sales just don't stop happening. Not worth it now to load on your shopify channel at all. I give it a 1 star. Last year it would of got 5 stars. I don't know how they not seeing there revenue lost has to be big right now. We made them a lot of money. I was selling like 6 to 10 things a day in Oct, Nov, Dec, Jan, Feb
I really wanted to love this app! So many notices saying my products have not shipped! When in fact the customers already recieved the product! Awesome! I have earned NOTHING! I will be removing this app! Hopefully they get it right soon! I'm in the business to make money, not lose it!
It is really dysfunctional in terms of syncing. I've unfortunately had to refund multiple customer orders because the app didn't do it's job of syncing (has not synced for days) and customers were ordering sizes that were sold out (but showing as available on their site) because of this reason. It's not acceptable for a sales app to do this and can potentially hurt business with having to refund so many orders due to their mistake.
I've contacted customer service and they reached back out to me 2 weeks later and claimed they fixed the issue, but I'm experiencing it again now. They really need to implement a "force sync" feature because "automatically" does not work.
Additionally the commission increase from 10% to 15% is ridiculous and not worth it - expect low profit margins.
My Gift Obsession
Been using this app for a few months. Not very good. Very few sales. Very little traffic for the time I've spent working on it. Wouldn't recommended.
I have been using wanelo for 6 years. They got too big for their own good. Years ago it was amazing. Now it's horrible.if you're not a big store forget it.waste of time and money.they should be ashamed. It was an amazing app and made small owners actually successful now they are manipulating their own users to buy from large companies. If you are a buyer your being led in to large stores like mindless moron.before real people decided what was awesome.not anymore the stores decide it for you based on who pays wanelo the most
does not work properly and high fees
Do not even bother downloading. total waste of time. So many things is wrong with this channel the app the traffic, how they pay you, everything, just not worth the effort. Deleting Mine soon!
I liked this app alot at first. It brought in alot of sales and was great, however the sales have suddenly completely stopped. All of my products are not showing, and they have now raised their commission to 15% from 10%, and there is a two week wait for sellers to get paid. They have made all of these changes to their system, but couldn't even add seller protection or a messaging system to make it so that customers can contact sellers or vice versa. I will be deleting this app.
It worked well 6 months ago, then they starting giving me issues because I dared to invite more than 80 of their customers to view my stores giveaways a day. Then sales from this APP have become nonexistent and finally commission has been raised to 15%! It seems they only want to promote big name stores and leave smaller stores completely out of their algorithm. Uninstalling soon!