The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
A Moms Attic Llc
I wrote a review similar to this and removed it because I thought Wanelo had fixed the problem- THAT'S NOT THE CASE
At first I loved this APP I had sales and was so happy that I installed Wanelo and recommended to many of my friends ~ all of a sudden my sales stopped.
If I could negative stars I would ~ As a seller on Wanelo. I am not happy at all. I have contacted Wanelo's support team over and over because of one reason or another. I am having issues with the whole app I cannot verify my settings, they charge the wrong tax on orders they only estimate sales tax which I believe is against the law.
I placed a test order yesterday for $14.00 + Shipping 3.99 than there is a charge for $3.30 for Taxes and Fees (Tax on 14.99 should be $1.26) not sure what other fees are - I asked and question not answered - Total test order was $21.29. I refunded the order however, I could only refund $19.34 (Tax amount on refund shows $1.35) not sure where the other money is that I paid on a test order - Looks to me like there are hidden Wanelo fees on top of the commission they take for each order. Very unprofessional - Put way too much time into this app that does'nt seem to work anymore -Seller's beware
Playfully Ever After
Worked okay at first and I was getting 3-5 extra sales a month. Then there were some errors with orders on Shopify which caused errors in the feed to Wanelo. I manually fulfilled the items in Shopify and marked them as fulfilled and added the tracking #'s like normal, but for some reason this caused a glitch in the Wanelo system.
Even though Wanelo had the tracking #'s for the ordered and they showed as delivered, they kept sending me emails saying I could not be paid for these 2 orders until they were fulfilled (which was funny because they emails they sent showed the tracking # next to the orders and that they had been delivered)
Long story short, I communicated with both Wanelo and Shopify support, but they each said there was nothing wrong with their system and to contact the other side. Wanelo would not pay me the $68 for those 2 orders, even though they showed they had been shipped and delivered. I could have had them call the customer to verify it, but their accounting system would not disburse funds to me unless their automatic feed showed it as fulfilled.
Grrrrr..... So Wanelo. Keep the $68 in sales. I give up. And I give up on this app and deleted it.
Is the app dead? getting an error when I click on the get button
Romeo Et Juliet
Over Christmas I was selling like mad- tons of dropshipped items sourced on Ali Express, and I was singing the praises of Wanelo for the traffic.
Their requirements were simple: have a tracking number with an approved shipping agency that was updated when the item was shipped. Every one of my items met that criteria. Now, most dropshipped items from China are shipped via a very cheap method that does not update again after shipment. That wasn't a big deal. If a buyer claimed non-receipt I would refund and reship.
In January Wanelo sent me a long list of items their system did not recognize as having been shipped, and I worked with their agent to verify each one. She and I agreed that if I only had orders shipped via ePacket the problem would not arise again.
I quickly learned that even when I chose and paid for ePacket, the sellers would ship the cheap, untrackable method, and keep my money for the shipping upgrade! At that point, I eliminated all dropshipped items.
Another couple of months went by, and suddenly they were claiming orders not shipped again. I worked (again) to prove each one, with links stating "in transit" which is the exact language they use in their policy for an item having been shipped. (The problem was with their system not automatically recognizing orders shipped as they claimed it did.) They reinstated me again, but warned if I had any other issues they would shut me down for good. (This made NO sense as I hadn't done anything wrong/against policy. They already had the same information when I was shut down and when I was reinstated. What was I being punished for?? I asked, they never answered.)
The agent's statement was, "Our records show that your store now has 0 orders with placed 10-60 days ago without valid tracking, so I’ve re-enabled your store"
At this point I brought up 55 orders for which I had yet to be paid, totalling over $400.
Suddenly they claimed I had many unshipped orders several months old (some I had been paid for?). I took HOURS to screenshot and prove shipment of each and every order. They claimed I needed to provide delivery as well, which is not one of their requirements. When I argued, they shut me down for good. The agent claimed they would pay me after 90 days, but so far no go.
Wanelo changed the rules just for me and as far as I'm concerned has stolen $440 from me.
They have zero phone support. I still feel like I may have been much more successful had I been able to speak to someone, but every time I asked I was refused.
I hope to spare others the nightmare I've experienced.
Grand Rapids Liquids
App does not work. It used to work great and I got a lot of sales. Then one day it just stopped working... I emailed several times and no one can apparently get my store up and running. Dead end road with nobody to ask for directions. just sucks.
Was really excited about this, but there is no way to set individual shipping prices for a product or set a shipping tier. You also cannot adjust the product cost if you opt to offer free shipping.
App doesn't even work, it gives 500 error when logging into Wanelo.
Made Drift Apparel Racing
Lack of proper support. Customer service staff not trained in communication and retention. Seemed seriously disinterested in helping us with our specific problem. Not at all concerned that we hadn't been paid for any orders that had been shipped and delivered, instead, blamed it on the assumption we hadn't been approved or filled out the proper forms (which we had done several times, even received all the notifications saying we're ready to sell/approved for Wanelo). Claims that Stripe was the reason for delayed processing, we use Stripe with the same details through several channels, never have had an issue.
Things started off promising, but the overall bugginess of the site is unmanageable from our point of view. Updates to company profile NEVER went through, never got paid for orders made through the system so we ate all costs... Just wasn't worth it.
Over a decade in the Ecommerce space running stores that generated millions in revenue, I've only run into a handful of companies that I would not only never work with again, but be quite active in telling others to avoid them at all costs. Wanelo is one of those companies.
No support for Canadian stores, you cannot complete the installation as you need a USA routing number.
We've been using Wanelo for over a year and we don't have any good things to say about them anymore.
Wanelo definitely brought lots of traffic to our store before, now the sales went down. They have their own audience, which is pretty good for the business. However, they keep changing their payout rules on such short notice and twice in past half year. At first, they pay you when you fulfill the orders, then they changed to pay you when the package is "in transit", which I understand. NOW, they only pay you after 15 business days when the package is "in transit". Basically, they only pay you twice a month and just hold you money for 15 days. More that that, they've increased their commission fee from 10% to 15%.
Wanelo has no phone supports. They don't really response to your email unless they need something from you.
BEWARE the cost of doing business with Wanelo! BEWARE!