Wanelo , 230 reviews

Awful and absolute nightmare to partner with this service, took us ages to receive our little part of the payments, some payment been pending for almost a year, some gone forever. I don't recommend any seller or buyer to work with them. Gerald, you should be ashamed of telling lies and false promises to sending the payments every time. Our journey was such an awful experience, full of lies, dishonesty, and luck of professionalism. Unfortunately the least I can rate is 1 star. the last question you should ask yourself is: what you call someone who runs away from paying people's money?

"There are still many outstanding loans for my order half a year ago. Please give me a clear time when I can make a full loan."

My Wanelo storefront is not showing my active items for sale but Shopify says they show up as active on their platform. I have reached out to Wanelo's customer service multiple times and still have not received any help. When you call their number it goes straight to voicemail, business hours or not. Even leaving a voicemail didn't get a call back. Still waiting for an email back after four days now and it's really disheartening as someone who was excited to be apart of the platform to get no help with such a major problem. No urgency here.. Shopify on the other hand was great and instantly connected me with someone when the problem initially arose. Shopify did all they could on their end and informed me the problem is unfortunately internal to Wanelo. If only Shopify's customer service had the ability to fix this!

Update: I do not have the Shopify setting "show all prices with tax included" on for my store. What is the next step to fix this?

Update 2: Hello, I have made sure that the Shopify setting "show all prices with tax included" is not on. My products still have not loaded into my Wanelo Storefront. I emailed you a screenshot of my product inventory showing active on Wanelo and charging no taxes.

Update 3: Hello, I have disconnected the Atlas Giralos Shopify storefront and am waiting for you to approve my Wholesale Yeti storefront. I believe this shop will not have the same issue of not activating products that do not have a tax on them. Please let me know when you approve my Yeti Wholesale storefront so I can try to make my products active. Thank you

Update 4: 03/16/23.. It has been past the 24 hour time period that my Wanelo storefront was approved and my items have still not uploaded. There is no tax included on the products and they show up an active on Shopify.

Update 5: 03/20/23 unfortunately after waiting more than 24 hours for my active products to show up on my Wanelo storefront I still have had no luck. I was told days ago by a customer support representative that they were manually updating the products to upload within 24 hours.. not sure what’s wrong with the platform but seems very buggy and not user friendly.

If you use the Wanelo shopping channel on your Shopify store, please double-check that they have sent you all your payments. While doing my taxes, I found that they had not sent me 2 of my payments from 5 months ago. It was only after I asked them about it that they agreed to send me the payments.

When I asked them WHY it took 4 months for my payment to arrive (and only after I asked them about it), they gave me this BS answer:

"We needed to complete internal restructuring to ensure we can better assist our partners in the future. We appreciate your understanding and patience, and rest assured our team is committed to our partnership more than ever."

Sounds like they just made up an answer to obscure their dishonesty. Please do check that they've sent you your money and if you haven't yet installed this app, don't bother, you won't get paid for every order - just whatever they randomly feel like sending you.

Needless to say, I will be deleting their channel from my store, as these people seem to be running a fishy business to me.

My Wanelo storefront is not showing my active items for sale but Shopify says they show up as active on their platform. I have reached out to Wanelo's customer service multiple times and still have not received any help. When you call their number it goes straight to voicemail, business hours or not. Even leaving a voicemail didn't get a call back. Still waiting for an email back after four days now and it's really disheartening as someone who was excited to be apart of the platform to get no help with such a major problem. No urgency here.. Shopify on the other hand was great and instantly connected me with someone when the problem initially arose. Shopify did all they could on their end and informed me the problem is unfortunately internal to Wanelo. If only Shopify's customer service had the ability to fix this!

Update: I do not have the Shopify setting "show all prices with tax included" on for my store. What is the next step to fix this?

Update 2: Hello, I have made sure that the Shopify setting "show all prices with tax included" is not on. My products still have not loaded into my Wanelo Storefront. I emailed you a screenshot of my product inventory showing active on Wanelo and charging no taxes.

Update 3: Hello, I have disconnected the Atlas Giralos Shopify storefront and am waiting for you to approve my Wholesale Yeti storefront. I believe this shop will not have the same issue of not activating products that do not have a tax on them. Please let me know when you approve my Yeti Wholesale storefront so I can try to make my products active. Thank you

Very bad experience with Wanelo. There is literally no communication. Took forever to ship products plus they never paid me. I will not be using them anymore.

Wanelo withheld hundreds in dollars of payouts from my shop for over a year. They rectified it after I contacted them several times. They had no excuse.

I also had issues as *customer* with over *18* different orders that were either not shipped or cancelled but not refunded by Wanelo. Instead of refunding customers whose orders are cancelled or resolving any of those seller issues, they closed my account. Their "phone support" is merely a voicemail.

Because they locked me out of my account, I have lost access to all my past orders. This company is mistreating and potentially committing fraud with both buyers and sellers.

This is by far the worst app i ever since, and they will not pay you for your orders, still have not got paid for my orders not even one. i have all the emails between me and support to show how incompetent they are. quite frankly this is a way to keep people money longer to help their own cash flow. i am not sure why shoplifty still allow them on their platform. they take 17% commission and still suck. pay me my money asap.

This is the worst app i have ever seen in my entire life! They make it literally impossible to check your seller balance, because all of that information is hiding! i would avoid at all costs!

I installed Wanelo App about 2 months ago. It says that it usually takes 2 days to review your store but still my store is not approved. Much disappointed with this marketplace and going to delete it permanently.