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It is too early for us to rate the app but would like to rate the service we have received in setting up our use of the Back In Stock Swym ap. They have been great so far. Thanks!
I'm puzzled over the many great reviews this app has received. This app was a headache from start to finish. The setup wasn't too smooth either, it didn't update changes I made and really wasn't intuitive. Ridiculously expensive for any valuable features, I couldn't even disable the email send outs on the 15 USD Starter plan. Support was slow, left me hanging for more than a week after which I noticed that they never helped with my issue.
It probably does what it promises on the Pro plan, but if I knew that the real cost would be 50USD a month I would have never touched it.
Great customer support: prompt and proactive response - solved my challenge in a matter of minutes!
I installed the app and used it for a couple of days now and I am very happy with the results.
When installing the app I needed a small tweak on the positioning of the pop up in my store and in less than 45min from writing to their customer service the developer wrote back with already a solution complemented.
Before you get this app make sure you don't have large store and make sure you are not rotating products in and out.
Otherwise, they will disconnect your store and tell you to sign up for a $99 a month plan.
I have just started using this app - but it is easy to set up, the customer service is great - and it has already earned us one sale in just 20 hours!
Thanks so much for your kind review - and that's great to hear that you are seeing value from the app :)
Downloaded the app after updating stock and realizing a few models were out. We installed the app but needed help with customizing. The team was able to help us with customization. We would definitely recommend!
They offer a 30 day trial period, which is great. Description says "Works with Shopify Locations." ... maybe... if you upgrade to $99/mo... then we think this feature just Notifies your customers in different locations when an item is back in stock. We do not think this app works with Shopify's multiple warehouse Locations... For example: we only want app to show Notify for a specific warehouse location that is out of stock, such as our EU warehouse, but not a warehouse that has product in stock, such as our USA warehouse... we do not think it will do this even if you pay $99/mo. Also, we wanted to uninstall app code that the developer added to our web site, but app does not do it automatically and developer will not uninstall code if you decide you do not want their app... they just sent us a web site address on how to do it ourselves... we are not sure we would have even tried their app if we would have known this :(
Thank you for taking the time to leave us a review. With the Multi-location feature, our app will identify your online inventory across locations. If the product is back in stock and available for online sale, the shoppers will be notified so they can revisit your site and complete their purchase. This would eliminate the possibility of sending out a notification to an online customer when a product is not actually available for online purchase. Our team has already reached out to you to understand your use case better and help you in the best way possible.
Also, we lose access the moment you uninstall the app and that prevents us from automatically cleaning up all our files - am sorry about that but it's, unfortunately, a limitation where we have very little control. We had received your approval for our collaborator access request via Shopify. We have now removed all the remnant codes/snippet files from your theme. In case if you would need any further assistance simply drop a note to us at support@swymcorp.com and we would be happy to help!
We didn't want to lose customers when products were out of stock. This is so nice to have on our site. I also had a question for support and they were quick to respond, friendly, and helpful!
Really poor app. Does not work well. Main functions are not available and support is not helping the issue. E-mails look like spam, because it is not possible to change language on basic and important words. I can't recommend this app!