Swym Back in Stock Alerts

Srihari and the team were able to resolve the issue efficiently and provided outstanding support throughout the process. Their assistance was greatly appreciated, and it’s reassuring to know that we’ll be in safe hands should any future issues arise.

Great app, after a theme update i had some trouble reintegrating but the helpdesk helped me within one day!

Everyone has been super friendly and responsive. I think this app sufficient for small businesses. You can customize the look and color. Customer service is helpful by email. They customized the app which is embed on my template. Please read reviews of other companies with out of stock alerts. They seem to have issues.

Update: This issue seems to finally be resolved (within a few hours of posting a review). Once we've had a chance to test it in a real-case scenario with a multi-sku restock we will update our review.

We've been using this app for several years. It has been great...until recently. For some reason the app now requires a wait of several hours before the inventory numbers sync and "stick" between Shopify and the app's system and results in the BIS alerts not being sent when triggered manually. This causes multiple issues and prevents us from really using the app (that we are paying a pretty hefty fee for!) to its full potential. It makes it extremely difficult to time promotions, etc that are related to restock events. We have been in contact with the developers about this issue for the last 6 weeks. They have finally acknowledged that the issue exists, but have still not been able to resolve it. We've spent countless hours trying to get to the bottom of the issue and create work-arounds for a service we're paying the app to do. If they are not able to resolve soon we will be exploring other options.

Na het updaten van onze webshop naar een nieuwe template hebben ze ons zeer goed geholpen met het overzetten van de 'out of stock' campagne die lopende was. Snelle service, vriendelijk en behulpzaam. Aan te raden tool.

The Swym team is absolutely amazing and super attentive! They helped us set up the SMS back-in-stock alerts when we were running into a glitch with our SMS provider. Top notch work!

This app has worked very well for us and has led to many sales when an item comes back in stock. Their support team is very responsive if an issue ever arises.

First and foremost, I want to start by saying that I highly rate Swym Back in Stock Alerts app. It does exactly what it has been designed to do. I had been using the app for some time with no issues whatsoever.

I recently upgraded the theme and when I went to make the necessary changes to get the app back up and running again, I had some minor issues. I had to contact tech support to get it resolved. I can’t honestly fault them. Very helpful and went beyond my expectations when I asked for further help so I could customise how the app integrated with my website.

All in all, 5 star all around. Thank you very much! www.absolute360.co.uk

Amazing Support Experience with Vijaya

I had some confusion around our Back in Stock setup, and Vijaya went above and beyond to help me. She quickly identified the issue, explained it in a very clear way, and guided me step by step until everything was resolved. She even reassured me on how to manage old app code and made sure our new Swym button was set up correctly.

Her patience, clear communication, and deep product knowledge really stood out. Thanks to her, we now have full confidence in our setup. Excellent support — thank you, Vijaya!

This app worked well for me. It did everything I wanted it to. Adding the "Notify Me" button to my products was simple. My only criticism is that the interface to get reports or to make changes to notifications is clunky and not user-friendly. It took an hour on their chat to get a notification message updated. Other than that, everything works great.