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Great feature to have for you store. It was easy to setup and get going. I needed some assistance and customer support was very helpful. They were quick to respond and very friendly.
This App saves me lots of time! Whenever I run out of stock on a product, I always receive messages from my customers asking when I will be getting more in. Then when I receive my order, I manually send emails to my customers letting them know that the product is back in stock. Now I don't have to do that anymore. The Support is amazing. I wanted the notification option to show on the collection page as well as the product page. Swym Support added the code to my store and made sure that it worked seamlessly with a pre-order App that I am using.
Seems to work well, and the customer service is quick and quality. It didn't work when I first installed it, I did need to have their rep log in and check things out.
Madhav and the team were so helpful and quick to respond. Made the appropriate changes quickly and efficiently. 10/10 would recommend
Works really well - support helped me get it setup and working well on the site. They are helpful and fast! would recommend!
I just installed this app to help me collect emails for my out of stock items. The app didn't automatically add to my product page with the install that I did so I reached out to the customer support and got a response in less than 5 minutes that fixed it. Thanks!
We chose this app to allow our customers to sign up for notification if they aren't ready to pre-order the item they like. Our wait times can be long for pre-order items, so it's often more interesting for customers to sign up for that notification and for us to download the report and order those items.
This configuration was not available by default, so Suman at Swym helped us configure it. We've just lanched the store with the app and hope our customers will use it to help us better serve them.
Works nicely
Great support
Great Support,
Was willing to help me with any of my questions. I think this app may be great. I haven't actually used it yet, but so far so good!
Do not install this app unless you want a ton of unhappy customers. This app worked great for a few months until it started sending out tons of back in stock alerts for products that were still out of stock! It's done this with over 20 products in the last 3 weeks. I finally deleted it. There were no returns for these items and the inventory had not been altered at all. NOT HAPPY
Thank you for taking the time to review our app. We understand it’s frustrating when your customer receives a back-in-stock alert for a product that was not restocked and they were unhappy about it.
With that said, At Swym we always own a merchant problem and provide a timely solution and it’s painful to know that we haven’t been able to deliver that value to you.
Our app is designed to collect subscriptions for Sold-out products and trigger the alerts only when we receive a product update from Shopify for these subscriptions. This is generally true of all the back-in-stock apps in the Shopify AppStore. We completed a thorough investigation of the issue you reported to see why those emails were triggered.
For the period from October 19-21, a total of 20 alerts were sent by the app across 6 different products. Our app triggers alert based on 2 events:
1. A shopper signs up for an alert on an out-of-stock product
2. We receive an update from Shopify that tells us a product is in-stock.
Only when these 2 events occur in combination can an alert get triggered. In every single one of the cases where alerts were sent for your store, we’ve verified that both these events happened. However, the issue seems to be that the first event, i.e. a shopper signing up for a back-in-stock alert was able to do so even when the product was actually in stock according to Shopify - indicating that the product-detail page was showing the product as Sold Out for that particular variant.
This can occasionally happen depending on your theme settings but because the app had been uninstalled, we were not able to validate this. It is only with the data we are piecing together from our logs that we were able to conclude that. We have shared our findings and logs on the support request you opened, please check and let us know if you’d like more information. Even if you choose not to reinstall our app, we’d like to help you get to the bottom of this issue and help resolve it for you because it will likely cause other related issues for you.
App is great and support is even better. We highly recommend.