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Do not install this app unless you want a ton of unhappy customers. This app worked great for a few months until it started sending out tons of back in stock alerts for products that were still out of stock! It's done this with over 20 products in the last 3 weeks. I finally deleted it. There were no returns for these items and the inventory had not been altered at all. NOT HAPPY
Thank you for taking the time to review our app. We understand it’s frustrating when your customer receives a back-in-stock alert for a product that was not restocked and they were unhappy about it.
With that said, At Swym we always own a merchant problem and provide a timely solution and it’s painful to know that we haven’t been able to deliver that value to you.
Our app is designed to collect subscriptions for Sold-out products and trigger the alerts only when we receive a product update from Shopify for these subscriptions. This is generally true of all the back-in-stock apps in the Shopify AppStore. We completed a thorough investigation of the issue you reported to see why those emails were triggered.
For the period from October 19-21, a total of 20 alerts were sent by the app across 6 different products. Our app triggers alert based on 2 events:
1. A shopper signs up for an alert on an out-of-stock product
2. We receive an update from Shopify that tells us a product is in-stock.
Only when these 2 events occur in combination can an alert get triggered. In every single one of the cases where alerts were sent for your store, we’ve verified that both these events happened. However, the issue seems to be that the first event, i.e. a shopper signing up for a back-in-stock alert was able to do so even when the product was actually in stock according to Shopify - indicating that the product-detail page was showing the product as Sold Out for that particular variant.
This can occasionally happen depending on your theme settings but because the app had been uninstalled, we were not able to validate this. It is only with the data we are piecing together from our logs that we were able to conclude that. We have shared our findings and logs on the support request you opened, please check and let us know if you’d like more information. Even if you choose not to reinstall our app, we’d like to help you get to the bottom of this issue and help resolve it for you because it will likely cause other related issues for you.
So far so good, I’m on the free plan at the moment, whilst I see if I can justify $15 a month.
Had a question and the developers got back to me in record time.
Very impressed so far.
Thanks so much for taking the time to leave us your review, and for your kind words. It's always great to hear from our merchants :)
Great app with wonderful support. The free version allowed us time to set it up perfectly before upgrading to the automatic notification package. Highly recommend!!
Super responsive. We needed to make a notify me button for out of stock items and because of the theme were using the button was showing up in the wrong place on the product page. The swym team was very quick to get back to us to make the customizations we needed to get it up and running!
Best customer experience we have had with a Shopify plug in. We required a few adjustments which were completed quickly and easily. We already have used this to capture a lot of missed sales opportunities. Highly recommend!!
Very positive experience with the support!
I installed the app and wasn't satisfied how it worked with our theme. So I reached out to support and frankly I wasn't expecting that the issues could be modified, but still gave it a go. Support took over and all my needs were met quickly and the app is up and running and we are right away getting more 'alert requests' than even anticipated!
Two thumbs up!
Really easy to install and setup. The guys in support were very quick to respond and help finish the setup. We have only been using it for a few days but so far the take up rate looks good.
I use this App and the integration onto my site was easy, and their customer service was quick and polite. They had responded to my email and helped me integrate the app onto my store within a few minutes.
This app has been very helping in fielding emails. Support was really great to work with and quick.
This app was easy to install and for someone with no experience building a website, that was huge. It is easy to modify features and the app overall looks great. Customer support is terrific. When asking questions about another app by this developer (Wishlist Plus), the agent found a small glitch on THAT app and adjusted it before I even knew it needed attention! Now THAT'S service! Really glad I found this developer group. Know my customers will love both products. Thank you Swym Support!