Swym Back in Stock

Swym Back in Stock

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Rating (4.8)
Reviews
Developer
Swym Corporation
595 reviews
14 reviews
Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
14 reviews
October 20, 2022

Do not install this app unless you want a ton of unhappy customers. This app worked great for a few months until it started sending out tons of back in stock alerts for products that were still out of stock! It's done this with over 20 products in the last 3 weeks. I finally deleted it. There were no returns for these items and the inventory had not been altered at all. NOT HAPPY

Cowkid Clothing Company
United States
Time spent using app: 6 months
Swym Corporation replied October 21, 2022

Thank you for taking the time to review our app. We understand it’s frustrating when your customer receives a back-in-stock alert for a product that was not restocked and they were unhappy about it.

With that said, At Swym we always own a merchant problem and provide a timely solution and it’s painful to know that we haven’t been able to deliver that value to you.

Our app is designed to collect subscriptions for Sold-out products and trigger the alerts only when we receive a product update from Shopify for these subscriptions. This is generally true of all the back-in-stock apps in the Shopify AppStore. We completed a thorough investigation of the issue you reported to see why those emails were triggered.

For the period from October 19-21, a total of 20 alerts were sent by the app across 6 different products. Our app triggers alert based on 2 events:

1. A shopper signs up for an alert on an out-of-stock product
2. We receive an update from Shopify that tells us a product is in-stock.

Only when these 2 events occur in combination can an alert get triggered. In every single one of the cases where alerts were sent for your store, we’ve verified that both these events happened. However, the issue seems to be that the first event, i.e. a shopper signing up for a back-in-stock alert was able to do so even when the product was actually in stock according to Shopify - indicating that the product-detail page was showing the product as Sold Out for that particular variant.

This can occasionally happen depending on your theme settings but because the app had been uninstalled, we were not able to validate this. It is only with the data we are piecing together from our logs that we were able to conclude that. We have shared our findings and logs on the support request you opened, please check and let us know if you’d like more information. Even if you choose not to reinstall our app, we’d like to help you get to the bottom of this issue and help resolve it for you because it will likely cause other related issues for you.

June 27, 2021

I never written a negative review but there has to be one. This app messed up my coding completely. I use Prestige theme and it has been 5 days since there is no progress ahead and I am only 3 days to launching the site. If you Prestige theme, do not integrate this app because it is not compatible. I am glad others found this app useful, it didn't seem to work out with mine. Technical support could be a little more prompt. Thanks guys anyway.

Qrucifix
United Kingdom
Time spent using app: 4 minutes
Swym Corporation replied June 28, 2021

Thank you for your review. Sorry to hear that the app didn't work well for you. We do have a lot of our customers using the Prestige theme and our app seamlessly integrates with the theme in most cases.

Our app codes and snippets are carefully designed to ensure that they wouldn't interfere with the critical elements of your page or your existing codes in any way. Also, We lose access the moment you uninstall the app and that prevents us from cleaning up all our files from your theme. However, we are committed to helping you remove any remnant codes, and our support team has reached out to you with that context. 

We usually respond to our support tickets in 1 business day. Please reach out to us at support@swymcorp.com if you are facing any other issues and we would be more than happy to assist! 

January 31, 2021

I wish I could give this 0 stars. I downloaded the app, customized my form and checked several sold out products on my website and none showed the form. I enabled and disabled, I read the form on "why my button is missing" apparently it happens so often they had to write a whole article on it. I basically wasted a lot of time trying to get their app to work when it should automatically work. Emailed them, they claimed the form was on my website and it was a "cache" issue. So I sent them several links to all my sold out products and said please screenshot me the form you see on your end. They finally admitted there was a problem and the form was not on there so they specially made the form work (shouldn't it already?!). So after all that the form is finally on my website. But now I go to test it. Entered my email into the box then made the product available and waited for the email that never came. Checked spam, waited a long time. Instead of endless emailing with them claiming it works again I just gave up and decided to write this review to warn others. Huge waste of my time, use another app!

Soak + Unwind
United States
Time spent using app: About 19 hours
November 6, 2020

Everytime I try to use this app there is so sort of error! It hasn't worked for my store. and I've lost customers because of it

Fearless Collection Clothing
United States
Time spent using app: 3 months
November 4, 2020

Support team is good, but this app is completely broken. We've used the paid version in the past with solid results, but the free version is not even functional. App metrics don't work, alerts requested number doesn't even match the number of subscribers shown, and worse of all, we can't even send emails to subscribers.

Gulfcoast Robotics
United States
Time spent using app: Over 1 year