WA Chat & Abandoned Cart

Name: WA Chat & Abandoned Cart
Brand: WATI: WhatsApp Team Inbox
Rating: 3.6 (111 reviews)

Pricing: Free to install
Rating: 3.6 (111)
Developer: WATI: WhatsApp Team Inbox

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Recover Abandoned Carts and Improve Customer Service with Wati

Wati helps you recover abandoned carts and boost sales with WA API tools. Use WA broadcasts, no-code chatbots, and delivery reminders to enhance your sales, support, and marketing. Confirm orders via WA to reduce return rates and automate order updates for better customer service. Manage chats efficiently with a shared team inbox and build trust with a WA Green Tick.

Recover carts, confirm orders, and send updates with WA notifications.
Set up auto-replies and send personalized messages to your customers.
Showcase products efficiently through the WhatsApp Catalog.
Improve customer service with our shared team inbox.
Increase engagement using customizable WA chat widgets.

Highlights: Works with the latest themes

Languages

English

Works with

Zapier
Zoho CRM
Hubspot CRM
Woocommerce
Google Sheets
Facebook Ads

Pricing

Starter

Free to install

Free to install | Team Inbox & WA Broadcast features requires subscription to WATI

WA chat
Abandoned Cart Recovery
COD order verification
Order Confirmation, Shipment messages
Welcome/Recover cart Opt-in pop ups

Growth

$69 / month

Everything in Starter, plus:
Zero-fee WA setup
Omnichannel inbox
Standard promotions
Acquire leads
15k Broadcasts/month

Pro

$149 / month

Everything in Growth, plus:
Auto-qualify leads
Boost conversion
Optimize Campaigns
AI Automation
Drive Shopify sales
Unlimited Broadcasts

Business

$349 / month

Everything in Pro, plus:
Broadcast ROI feature
Best-in-class ROI
Run teams smoothly
Dedicated Customer Success Manager
Enhance privacy & compliance
Unlimited Broadcasts, Volume discounts

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (111)

Overall rating

3.6

Counts per rating level

70% of ratings are 5 stars
78
8% of ratings are 4 stars
9
2% of ratings are 3 stars
2
0% of ratings are 2 stars
20% of ratings are 1 stars
22

All reviews

November 6, 2025

The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI.
I hope we get our money back or someone could atleast come on a call and help us set things us.
Anyway, can't recommend an app with such poor support

The Malwa Story

India

About 1 month using the app

October 27, 2025

We’ve been using Wati with Shopify for our brand Koi Water Hyderabad, and it’s been a complete game-changer for our customer communication and sales process.

We use Wati’s WhatsApp API to handle order updates, automate responses, and run sales campaigns directly from WhatsApp. The integration with Shopify makes it super easy to track and message customers right after checkout, and the automation saves us hours every day.

The broadcast and chatbot features are excellent — we use them to promote new koi food offers, send reminders, and answer product queries instantly. The dashboard is clean, and the support team is very responsive and helpful whenever we need assistance.

Highly recommended for any eCommerce brand that wants to improve customer engagement and boost conversions through WhatsApp.

Wati has become a core part of our customer service and marketing at Koi Water Hyderabad!

Koi Water Hyderabad

India

About 1 month using the app

June 21, 2025

DONT SUBSCRIBE TO WATI !!

This wati is misleading WhatsApp and should not be in Shopify AT ALL.
First it is not working at all, I could not upload the contact list even after following the instructions carefully. That’s mean I lost my messages credits beside the subscription!!

Secondly, there is no technical support and will have to only deal with useless chatpot. Even after sending them e-mail no human support. I don’t think it is real and don’t recommend it

Yome

Oman

2 months using the app

WATI: WhatsApp Team Inbox replied October 6, 2025

We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly.