Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for enhancing customer communication and engagement, aiding in sales recovery and conversion rates. Key features like WhatsApp API integration, automated messaging, and broadcasts are valued for seamless order updates and personalized campaigns. The app's user-friendly interface, easy setup, and reliable performance are appreciated, along with responsive customer support. Its seamless Shopify integration and real-time communication capabilities boost business operations and marketing strategies with valuable analytics.
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On the backend, data management is finally simple. Customer segmentation, which used to feel overwhelming, is now clear and easy to handle. WATI also streamlined our order confirmations, so we’re no longer chasing manual follow-ups. Most importantly, it helped us recover revenue we were losing from abandoned carts, and we saw the lift in conversions almost immediately.
Hi there,
Thank you for the amazing review!
We’re glad to hear WATI has simplified your data management and segmentation, while also driving real results with order automation and abandoned cart recovery. It’s great to know you’re seeing a quick impact on conversions.
We’re always here if you need anything further! Thank you for the amazing review!
We’re glad to hear WATI has simplified your data management and segmentation, while also driving real results with order automation and abandoned cart recovery. It’s great to know you’re seeing a quick impact on conversions.
We’re always here if you need anything further! 💚
Team Wati
Never recommend with them, worst support, Almost taking charges around lack still hidden charges. Trial Period for just 7 days, rather to use Kwik at least have better support, faster resolution.
Hi there,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
We’d like to better understand the concerns you’ve faced and work towards resolving them as quickly as possible.
Could you please reach out to us at Shirish@wati.io? I’ll personally ensure your case is looked into with priority.
Thank you for bringing this to our attention. We’d truly value the opportunity to make this right.
- Shirish, from Wati
WATI stopped us from leaving money on the table with abandoned carts. The lift in conversions was visible right away. It also sorted out our order confirmations, so we aren't chasing manual tasks anymore. On the backend, the data management is finally simple—segmenting customers used to feel overwhelming, but now it’s just structured and easy.
Hi there,
Thank you for the 5-star review! We’re glad to hear WATI is helping you recover abandoned carts, boost conversions, and simplify your workflows.
Appreciate you sharing your experience. We are excited to keep supporting your growth! 🚀
- Team Wati
Some features of the app works but help is non existent they dont respond and when they do it is to ask for generic pics at 2am in the morning when no one is up and then it goes on. Ive been waiting days with no help. Extremley poor service and support. If i could give 0 stars i would
Hi there,
Hi there,
We’re really sorry to hear about your experience and the delay in support. This is certainly not the level of service we aim to provide.
We understand how frustrating it can be to wait for assistance, especially when you’re trying to resolve something important. We’d genuinely like to make this right for you.
Could you please reach out to me directly at Shirish@wati.io? I’ll personally ensure your issue is looked into and resolved as quickly as possible.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
- Shirish, from Wati
Excellent experience with WATI! The integration with our Shopify store is seamless, and the WhatsApp Chat & Abandoned Cart features have helped us increase customer engagement and recover more sales. The dashboard is easy to use, automation works perfectly, and customer support is responsive. Highly recommended for any business looking to grow through WhatsApp marketing.
Thank you for sharing your honest feedback! We’re glad to hear that the Shopify integration, WhatsApp Chat, and Abandoned Cart features have helped boost engagement and recover sales.
Your support and insights truly help us improve and support merchants better. If you ever have any questions or need assistance, please feel free to reach out to our support team. We’re always happy to help.
- Team Wati
WATI did the heavy lifting for our abandoned carts, and the conversion rates actually moved. Order confirmations aren't a manual grind anymore; they just run. It also finally brought some sanity to our database. Segmenting is simple now, not a mess.
I started using this app and set up was very easy, also app seems very good and how it has already started reaching out to my abandoned checkouts and order confirmations, its a must have!!
Good product and service
Hi there,
Thank you for the 5-star review!
We're glad to hear you are happy with the product and services.
In case of any further assistance, please feel free to reach out to our support team. We're happy to help!
- Team Wati
I am using this app for my business, its very helpful it send order confirmation, dispatch, delivered as well as abandoned cart messages to my customers, dashboard is super easy to access and whatsapp remarketing is highly effective here
Thank you so much for your kind feedback!
We’re really happy to know the app has been helpful for your business and that features are working well for you.
If you ever have any questions or need assistance, please feel free to reach out to our support team, we’re always here to help.
- Team Wati
The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI.
I hope we get our money back or someone could atleast come on a call and help us set things us.
Anyway, can't recommend an app with such poor support
Hi there,
We're so sorry to hear you didn't have a great experience with Wati. This is not what we want our users to go through.
If you can provide more details about your experience, I would be happy to look into it and help you out. Here's my personal email: parth@wati.io.
Looking forward to hearing from you.
- Parth from Wati
