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Very Good app for whatsapp automation it has lot of new features to engage the customers especially keyword acction we use that feature most and very good customer support
Wati is useful for setting up automated playbooks and communicating with customers on Whatsapp. I don't like that I can't react to messages with emoji like I can on regular Whatsapp app. But otherwise it does the job for me.
I like using Wati because it helps in keeping communication with our customers professional and reliable. The user-friendly interface is so effective that even interns can handle it well. Wati reduces repetitive manual messaging by providing automated reply templates, which is very helpful in managing leads and tracking WhatsApp inquiries we receive from our website and social media pages. It's also great that I can integrate our Instagram and Messenger, so we receive social media messages directly in Wati. The transition from Gupshup to Wati was smooth, as Wati is user-friendly and affordable. The initial setup was perfect with no issues.
Thank you for taking the time to share your experience with Wati. We truly appreciate your support and honest feedback, as it motivates us to keep improving and help merchants communicate better with their customers.
We’re glad to hear that Wati has been easy to use, efficient for managing leads, and helpful in streamlining your customer communication across channels. If you ever have any questions or need assistance, please feel free to reach out to our support team. We’re always happy to help.
- Team Wati
Our experience has been great with wati, however would have appreciated a single POC to resolve certain issues.
Hi Fiona Diamonds,
Thank you for your kind review, Could you share more on the issues at madhavan@clare.ai. Will get it looked into at the earliest
Thank You
It is a good app. Needs some understand tough. Need more detailed documentation for the best result.
Thank you for your kind review. We do have documentations on our Help Center at support.wati.io
Could you share more on what else you'd like to see on the documentation? we're definitely looking to improve.
good platform, ideal for support and marketing both
WATI's Shopify apps provide an incredibly user-friendly interface that makes managing customer communications a breeze. The setup process is straightforward, with clear instructions that ensure you can integrate WATI into your Shopify store without any technical hassle. The dashboard is intuitive, allowing even those with minimal technical knowledge to navigate and utilize the features ...
Good app , easy to use and integrate.
Good