Wati: WA Chat & Abandoned Cart

Name: Wati: WA Chat & Abandoned Cart
Brand: WATI: WhatsApp Team Inbox
Rating: 4.1 (126 reviews)

Pricing: Free to install
Rating: 4.1 (126)
Developer: WATI: WhatsApp Team Inbox

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Recover Abandoned Carts and Improve Customer Service with Wati

Wati helps you recover abandoned carts and boost sales with WA API tools. Use WA broadcasts, no-code chatbots, and delivery reminders to enhance your sales, support, and marketing. Confirm orders via WA to reduce return rates and automate order updates for better customer service. Manage chats efficiently with a shared team inbox and build trust with a WA Green Tick.

Recover carts, confirm orders, and send updates with WA notifications.
Set up auto-replies and send personalized messages to your customers.
Showcase products efficiently through the WhatsApp Catalog.
Improve customer service with our shared team inbox.
Increase engagement using customizable WA chat widgets.

Languages

English

Works with

Zapier
Zoho CRM
Hubspot CRM
Woocommerce
Google Sheets
Facebook Ads

Pricing

Starter

Free to install

Free to install | Team Inbox & WA Broadcast features requires subscription to WATI

Features

WA chat
Abandoned Cart Recovery
COD order verification
Order Confirmation, Shipment messages
Welcome/Recover cart Opt-in pop ups

Growth

$59 / month

Features

Everything in Starter, plus:
Zero-fee WA setup
Omnichannel inbox
Standard promotions
Acquire leads
15k Broadcasts/month

Pro

$119 / month

Features

Everything in Growth, plus:
Auto-qualify leads
Boost conversion
Optimize Campaigns
AI Automation
Drive Shopify sales
Unlimited Broadcasts

Business

$279 / month

Features

Everything in Pro, plus:
Broadcast ROI feature
Best-in-class ROI
Run teams smoothly
Dedicated Customer Success Manager
Enhance privacy & compliance
Unlimited Broadcasts, Volume discounts

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (126)

Overall rating

4.1

Counts per rating level

73% of ratings are 5 stars
92
8% of ratings are 4 stars
10
2% of ratings are 3 stars
2
0% of ratings are 2 stars
17% of ratings are 1 stars
22

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and streamlining sales on Shopify. It features automated responses, broadcast messages, and chatbots that help recover abandoned carts and improve conversion rates. The integration with Shopify is seamless, supporting real-time interactions and a user-friendly dashboard. Support is responsive, quickly resolving issues, and the setup process is straightforward, making it effective for managing communications and analytics.

February 24, 2026

On the backend, data management is finally simple. Customer segmentation, which used to feel overwhelming, is now clear and easy to handle. WATI also streamlined our order confirmations, so we’re no longer chasing manual follow-ups. Most importantly, it helped us recover revenue we were losing from abandoned carts, and we saw the lift in conversions almost immediately.

iPlanet APP Digital

India

Over 2 years using the app

February 10, 2026

WATI stopped us from leaving money on the table with abandoned carts. The lift in conversions was visible right away. It also sorted out our order confirmations, so we aren't chasing manual tasks anymore. On the backend, the data management is finally simple—segmenting customers used to feel overwhelming, but now it’s just structured and easy.

Crank1performance

India

3 months using the app

January 23, 2026

Excellent experience with WATI! The integration with our Shopify store is seamless, and the WhatsApp Chat & Abandoned Cart features have helped us increase customer engagement and recover more sales. The dashboard is easy to use, automation works perfectly, and customer support is responsive. Highly recommended for any business looking to grow through WhatsApp marketing.

Pilot Tools

India

3 days using the app

WATI: WhatsApp Team Inbox replied January 28, 2026

Thank you for sharing your honest feedback! We’re glad to hear that the Shopify integration, WhatsApp Chat, and Abandoned Cart features have helped boost engagement and recover sales.

Your support and insights truly help us improve and support merchants better. If you ever have any questions or need assistance, please feel free to reach out to our support team. We’re always happy to help.

- Team Wati