Don't waste your nerves and time with them. Support just gives the same answers all the time. No, follow up emails like promised from support. They don't give sh*t about your customers.
terrible company, made worse as Shopify isn't closing them down or helping us get money back, this company took monies for items says shipped but 6 weeks later still chasing items from may, COVID blamed all the time, they've now ruined my company and good name. Just issue refunds and SHOPIFY remove them from your app list as you just giving them more time to rip people off.
Please, do not bother downloading this application. This was very promising in terms of the types of unique options available, from the looks of it Nate is just collecting cash from our orders and is not even fulfilling them. Customer service is so used to these complaints that their responses are almost robotic. Please, someone else come up with this concept but from the USA. STAY AWAY FROM THIS APP - YOU'VE BEEN WARNED, YOU WILL BE NO DIFFERENT
More 100 orders no shipped and received by my customer.
It is a real scam, to be avoided at all costs !
Uninstall is coming !
App used to be good, but is horrible now. Items are taking over 2 months to ship if they even ship at all. If they are shipped, they sit at the post office in the same spot for over a month. I'm not sure if my customers will ever receive their product, and it's making my business look bad and costing me money in refunds.
I have tried the chat function and now they have completely stopped replying. I have emailed with no response. I have tried to post in the group, but they denied my post, probably because it's negative on them I'm looking for answers.
DO NOT USE THIS APP!
It has been almost 1 month now since I paid for customer's product. Order number 29148032-1087, although they say that they have shippied it, it has been 2 weeks and the tracking doesn't show any information.
The customer is very upset and is demanding for a refund. I cannot tell if the product has been shipped or not, I am unable to provide the customer with the updates on shipping because the tracking shows no information, it might even be a wrong tracking number for all intents and purposes.
WC Fulfillment used to be very responsive and a great service, what is going on now?
I went to complain to Nate on the WC-Fulfillment group on Facebook and it appears he has disappeard from the Group for months now. Nate is the owner and he used to be very supportive has disappeared from the WC-Fulfillment Facebook.
He doesn't even respond to queries on production or shipping times anymore.
He used to be very engaged with the quality of service over all these years so I think he probably sold it and bailed out.
This will be my last order from them and I will uninstall the app... It was a great run.
The items marked as express shipped are NOT express shipped - something that became integral with Covid 19 - im very dissapointed
There is zero communication from the WC team and a failure to take responsibility - people are putting their businesses in your hands you should not be so reckless
PROJECT:GUNPLAY MERCH STORE
Good Products, Good Customer Service. WORST way to issue invoices and orders. Will Never Use Again, As Entrepreneurs we need to pay the moment the order comes in not at 5 am or 5 pm that day its 2020 not 1990.
UPDATE 2: The production time is now 2-3 weeks at minimum, with no updates from the customer support. I kept asking about my orders for 2 weeks with no avail. They kept telling me my product has been shipped, they're just waiting for a tracking number. I got my tracking number after 3 weeks with 0 tracking updates. So my product was just shipped. And they lied the whole time. Amazing.
UPDATE: A Complete SCAM. Stay away. Now the app doesn't even update the production status of your orders.
The production time is unstable. Sometimes my order is fulfilled within 2-3 days, sometimes I'm waiting for 7 days.
The shipping time is unacceptable, ranging from 1-3 months. There is no express shipping. It's very misleading. No updates given by the company on changes, delays,...
I'm taking all their products off my website. I wouldn't mind calling it a scam as they mislead you with their shipping times and express shipping, which is non-existent.
7 week shipping time, angry customers. when they had the shut down in china they didn't notify anyone, so i kept on running ads on fb. 4 weeks in still shows in production. when i asked the sup why didn't u notify me such important news, they said " oh we only notify when our factory opens" what kind of Ret*r*d answer was that, shes basically saying is OK for us to waste money on ads and deal with angry customers every day. when the customer want to return a defective product (lose clipper on wallet case) they ask for photo, i send the photo their reply nope not good enough need a video, i said i have no rights to force customer to film a video, their reply: sorry cant refund the product looked fine to me. SO SICK OF their Support. Dont use this app!