WC Fulfillment Print on Demand , 420 reviews
For over a month I have sent multiple emails about a defective product received by customer. I have emailed and used their in app contact. They never respond. Shopify should remove this app immediately. Worst customer service.
I am not sure what's going on with this company, but I have been using them for about 5 years, and lately, they have stopped responding to emails and customer issues. No response on missing or lost packages or any other customer service issues. Will have to remove all the listings that are with this app on my store.
Very poor customer service, I sent 5 messages to follow up on the delays of orders but have not received any response. I received a lot of complaints from Customers on poor product quality, so I finally decided to removed all their products from my store.
No one responds to the report. In addition there are problems with the app that is inaccessible several a week very disturbing when you have to go upload a visual for a custom order. Moreover, the production time is not respected.
Ordered an item according to their specifications. Item was received and 2 sizes smaller than the specified size according to measurements. Logged the issue on their chat, contact us and emailed their support. Absolutely no response from them at all. Just ignoring the issue as if it doesn't exist. Definitely not acceptable way to handle any issue. Highly disappointed in the fact that absolutely no action is taken by them to try and rectify the issue.
Update:
This app is dead. If you are reading this, beware of wasting your time and money.
They have the worst support, they almost never answer emails!!! I have cases opened against me on lost packages and there is no one to speak with to solve this!!! Update: 20 days later, and still none of my emails were answered!
I had removed all their products from my shop. Definitely the worst POD.
Customer placed an order January 19th, 2022, it is now February 22, 2022. The order is still "processing". I was told it would ship last week. It has not shipped and I have attempted to get some additional information with no reply from the company.
I've processed over 250 orders with WC. 1. Very poor quality items, I had tons of returns. 2. Very slow production time 3. Very slow shipping times NOT RECOMENDED
Outstanding customer service! Had an issue I couldn't figure out and they responded very quickly and helped me figure out the problem. CS agents are very friendly and helpful. Great experience, thanks.
They haven't sent my product, it says on their page that it takes 3 to 5 working days to produce it, it's been 15 working days already! When 10 business days passed they promised me that the next week would be out, but they didn't. Now they tell me I get my money back, the problem is that it already made me look bad to the customer! Besides, they told me that days ago and they haven't returned it. If I had known, I would have easily looked for another one! It's no good, it's a dead app.