Hextom: WhatsApp, SMS & Push

We really wanted this app to work for us, but it’s been a frustrating experience from the start. Basic functionality is unreliable — WhatsApp messages either don’t send, go to only a small percentage of our subscribers, or take over an hour for the included link to redirect users to our landing page. At one point, their own landing page domain expired, so our customers were sent to a broken link instead of our content. Alongside the sending issues, the campaigns are also not tracking any sales.

The pricing was also unclear. We assumed we had enough credits, but ran out mid-campaign with no warning (there also doesn't appear to be anywhere to check how many credits you currently have).

Customer support has been the biggest let-down. Our last few support tickets took 4-5 days for replies, and often just to tell us that it's been pushed further up to technical support.

We chose this app because of the great reviews, but we haven’t had a single one of our 7 WhatsApp campaign go out correctly. I’d strongly recommend others look elsewhere before committing.

Price to much High
It will be difficult for you to increase the number of customers

It doesn't work on my premium theme.
Restock notify option did not work.
The abundant cart did not work from time to time.
IF it won't work we will uninstall the theme. it is very simple. but my point is that , this app owner reply is very slow. several times i informed there clean my snippet on my theme liquid. but the owner did not reply me or Ans me properly. i will inform the issue to shopify app department. everyone be careful to install this app. 

Had my whatsapp number registered with Hextom, but for some reason the app wasn't capturing any subscribers, I asked several times for support to check, which they said their team would investigate, waited for about a week and still nothing, then asked for them to de-register my number, which is about another 4 days and still nothing (which means I paid for a phone number and now its stuck with hextom).
I was really willing to use the app when I read the other reviews, but with this support I'm giving up

Not letting me do anything. asking for follow four steps. done everything leave the review but not going forward. Showing most of the options Inactive. Now i have to uninstalled just because of their basic things dose not work. Can't expect any thing better from them when basic option are not working. Poorly design app.

Did absolutely nothing. I had 200+ visitors and this app didnt send a single thing. DO NOT DOWNLOAD!!

It doesn't work on my premium EMPIRE theme. Online help is not accessible you have to search a lot. I have tried on 2 pc and tablet and 2 phones and the PUSH system does not work. I am going to uninstall it it was in the version of $ 29 I hope that at the end of the month you will not charge me anything. It's a shame to use another application from them and it works super well for me. Time lost in learning how it works and then it doesn't work for me.

It says free but it is not free. Only some functions are free. A little deceiving. The features I needed we not included. Uninstalled it immediately.

Abandoned Cart Recovery Automation not free??!! Abandoned Cart Recovery Automation not free??!!

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