Hextom: WhatsApp, SMS & Push

Had my whatsapp number registered with Hextom, but for some reason the app wasn't capturing any subscribers, I asked several times for support to check, which they said their team would investigate, waited for about a week and still nothing, then asked for them to de-register my number, which is about another 4 days and still nothing (which means I paid for a phone number and now its stuck with hextom).
I was really willing to use the app when I read the other reviews, but with this support I'm giving up

I'm struggling with getting the app to post on my page, but appears it will be nice once it updates. But other than that it appears to be good. Will provide an update once I get it going.

Love this app. Can't believe it's free. Been using the Countdown Timer Bar app for years. Hope to see more apps from your team. Your apps always load fast and do not slow my store down.

Omg sooo simple!!! I have had the app for a day and I'm already seeing the benefits of having them!

I was quite skeptical about push marketing on Shopify. However, this Smart Push app makes it very easy and to my surprise we are actually getting a lot of subscribers & traffic from it. Very powerful. 5/5

The installation and user ability is friendly and easy. Will circle back around in a few weeks to see how many sales were generated!

easy to use and well design. promotion and increase sales. love it. What keeps you not to use it?

ON THE PROBLEMS

> No option to import/migrate current push subscribers.
> No option to import subscribers from Shopify.
> Font changes don't show up correctly on buttons. Tech support said they would follow up with the development team and get back to me, but that hasn't happened.
> Push won't work on iOS, according to tech support.
> Nuisance banner to leave app review barely 5 minutes into launching the app - banner appears every time you edit the widget.
> Incorrect message is the first thing displayed in the app dashboard saying that the widget is not installed even though it is installed.
> Tech support contacted 2 days ago for importing existing push and SMS subscribers and followed up two more times for outstanding issues - no response.

ON THE PLUS SIDE

> It is nice that they have both the push and SMS options (if they worked as advertised) instead of taking the approach of including email marketing.
> Well thought-out options for automation - drip campaigns, abandoned cart follow-up with 3 time intervals to send messages, on-demand campaigns, abandoned browser notification, back-in-stock alerts, price-drop alerts, win back
> middle-of-the-line pricing

Overall, not recommended due to poor implementation and tech support.

Not letting me do anything. asking for follow four steps. done everything leave the review but not going forward. Showing most of the options Inactive. Now i have to uninstalled just because of their basic things dose not work. Can't expect any thing better from them when basic option are not working. Poorly design app.

Did absolutely nothing. I had 200+ visitors and this app didnt send a single thing. DO NOT DOWNLOAD!!