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I didn't like the fact that even though you pay for the business plan to have the store translated in 3 languages, you still have a word limit. That way, for how is my store, I was only able to add 1 language and a half instead of 3... it doesn't make much sense to me. Not for me, sorry
Hi Coqueta,
I’m sorry to hear about the experience you had.
We’re committed to providing fast and friendly service at a fair price and we do apologize if this was not communicated in the way it should have been. We take pride in being transparent about pricing – so that both parties know what is expected upfront. The word limit is actually set so that our servers can function well for all our users.
I will be sure to pass on your feedback to our product team and I hope there’s another chance where you can try us again!
Wishing you a great day,
The Weglot Team
I am really disappointted, the application Weglot made a big mess in my template !! I remove it but still appear on my website, and the mess is less but still there.
it is cool that we can use free trail for a while. Thanks to Weglot support. However it doesn't translate my other apps which I use for my Shopify store like popup or shipping bar. Thanks
This app doesn't auto open as they promote .waisting money and time .
for over a mount we flip-flop emails with customer service with no help - just link to self help .
Did not translate correctly, had to translate myself. The price is way to hight for the service provided
We attempted to contact you numerous times to help you out with no response. We use the best machine translation available and also offer professional translations if you would like them to be reviewed. We are more than happy to help you out if you wish. Have a great day!
A very good app a little bit pricy but i think it's worth it!
Christophe gave us quick and great adive this morning. We pushed the translate button to the left side easily.
Je viens d'installer l'application et j'avais de nombreuses questions. Très bon service client. Réponse rapide à toutes mes questions !
Hey! Be careful! I have connected the application. But then I turned it off and deleted it. They keep charging me money every month! I wrote in support but there are no answers !!!
Hi Dentiphoto,
We are sorry to hear about your bad experience but rest assured we do not want to charge you if you are not using the app. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. The good news is we went ahead and corrected the error and refunded you the amount. We hope this helps!
Answer 95% of our needs, is pretty flexiuble, and works well. Only wish a have is to be able to download the tarnslations to be able to edit offline.
Great and fast customer service