Samlet bedømmelse
4,6
Antal pr. bedømmelsesniveau
  • 87 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 6 % af bedømmelserne er på 1 stjerner
19. april 2024

Very good support team

Labākais uztura bagātinātāju veikals
Letland
2 dage bruger appen
28. december 2023

I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved my issues of our website. And also take our suggestion to optimize weglot documentation. Thank you for the great support, Antoine!

OH LA LAQUA
Tyskland
Mere end et år bruger appen
27. december 2023

I've found Weglot to be an outstanding solution for translating my website. It operates seamlessly and efficiently, making my content accessible in multiple languages with impressive accuracy and speed. What I value the most, however, is their exceptional customer support. The Weglot team is genuinely dedicated to resolving any issues that arise, particularly those related to my store and their app. Their willingness to go the extra mile not only enhances my overall experience but also instills a deep sense of trust and satisfaction in their service. It's clear to me that Weglot prioritizes its customers, striving to provide not just a tool for translation but a comprehensive, supportive service that truly values and responds to user needs.

Drakenbloedboom
Holland (Nederlandene)
Mere end et år bruger appen
19. april 2024

What a fabulous customer service experience with Ryan!
He got my app up and running with subdomains configured within the first day of download.

The app works seemlessly. Fantastic job, keep it up.

Cheers

Ana Boluda - Made in Spain
Indien
En dag bruger appen
15. december 2023

I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved any issues I had with the Arabic translation version of my website. Thank you for the outstanding support, Antoine!

Mahajati
Singapore
Næsten 5 år bruger appen
23. februar 2024

For our furniture store, integrating a translation app on our website was a must. The Weglot app was easy to install and use, and the support provided by the Weglot team was much appreciated. When we needed adjustments to the app's graphic look, they solved the problem in a couple of hours. Also, a great feature is that you can manually review the words translated and make adjustments if needed. Overall, we are very pleased with the app.

The Decorators
Rumænien
3 dage bruger appen
16. januar 2024

The app start pushing you to increase plan constantly even if you don't put anything new translated words increase. Rather than this is not comfortable to put manual translation because is necessary to check and correct some translation.

SPOON GMBH
Tyskland
29 dage bruger appen
Weglot svarede 25. januar 2024

Dear SPOON GMBH,

I hope you are doing well.
I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count.

First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services.

I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed.

Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan.

Feel free to let me know if you need any more information.

Cheers,

The Weglot Team

29. marts 2024

Fanny de Weglot est très professionnelle.
Une aide précieuse.
Je recommande à 100%

Création Personnalisée
Frankrig
En dag bruger appen
7. februar 2024

The translation of the app was excellent. I only had to manually exclude a few words from being translated and the result was near perfect. I had a French version of my site up and running in only a couple of hours.

Customer service is also stellar. I had an issue when I changed to subdirectory mode with product pages not showing the translated version, and the customer support team quickly had the issue resolved.

Fortus Pilates
Canada
5 dage bruger appen
14. december 2023

Terrible customer service. We had a small bug and the solution they offered deleted all our manual translations and thus made weeks of work go to waste. Also slows down your website a LOT.

PlusGear
Østrig
Næsten 2 år bruger appen
Weglot svarede 19. december 2023

Dear User,

I want to express my sincerest apologies for the inconvenience and frustration you encountered due to your recent experience with our service. Your feedback regarding the small bug and subsequent loss of manual translations is deeply concerning to us, and I completely understand the frustration caused by this situation.

After an investigation with our team, it seems no manual translations were removed from Weglot's end, and our team did their best to answer all your questions and concerns.

Feel free to contact the support team at support@weglot.com if you wish to have further assistance.

Best,
The Weglot Team