Reseñas (824)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 87% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
27 de diciembre de 2019

The app does its job and is generally easy to use, but setting up dynamic content or text that doesnt have a direct translation in another language is a nightmare, e.g. mobile vs. desktop menu or legal texts with different lengths in each language.

Support is very quick to respond and helpful, but in the end they kicked the ball back to us. They wasted 5 hours of our developer's time with untested solutions on fixing the translation of the legal texts - just to in the end tell us they don't know how to fix it.

Maison Baum
Alemania
4 meses usando la aplicación
2 de agosto de 2019

Great support and very fast reply to help me. The plugin works great and its easy to translate with the visual builder

Mi-rê Cosmetics
Francia
4 días usando la aplicación
4 de mayo de 2019

Best translator app on shopify. Excellent customer support. Excellent customizable content. Thank you very much.

KLOTZ GRASSINGER
Alemania
4 días usando la aplicación
Fecha de modificación: 18 de septiembre de 2018

Great service and language app! Shout out to Max for the extra effort.
Will be using this app to build international markets

KustomerKinetics
Estados Unidos
3 meses usando la aplicación
3 de abril de 2024

WORST EXPERIENCE EVER. SO MUCH DAMAGE ON MY STORE AND INCOME LOSS!!!

They don’t take any accountability for the mess they make.

My website is down already for 7 days!! I am receiving an error because they messed up my DNS completely and now globally my website is down. I contacted my domain name provider and Shopify and they did everything they could and all settings are correct, but Weglot still holds some kind of access to my website which causes the error even though I deleted everything and completely uninstalled and removed my profile with them.

They don’t take any responsibility and just say it’s not their fault and I need to resolve with Shopify. IT IS 10000% THEIR FAULT and Shopify is also at a loss and can’t do anything further except determine wether they should still allow Weglot on their App Store! As soon as I untoggled the option for Weglot to use subdirectories my website was down and nothing has brought it back yet. They still have not resolved it to this day and every day goes by with us losing a lot of money.

Chatelier
Reino Unido
3 meses usando la aplicación
Weglot respondió 16 de abril de 2024

Hello,

Thank you for taking the time to write a review of Shopify.

We had a chance to discuss further the issue you experienced, and finally it was decided to disable the integration. The issue here was mainly related to the DNS propagation on Shopify's end, and also a cache issue in the whole Shopify process.

Our Support agent kindly helped you to contact the Shopify Support team which fixed all the issues you experienced.
The issue is fixed now.

​Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin

We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team

14 de abril de 2020

Great work, good contact with the help service, the translate work with the checkout too so let's gooo

C'est La Vie Paris
Suiza
3 días usando la aplicación
18 de noviembre de 2024

destroyed my website

Batana
Estados Unidos
Alrededor de 3 horas usando la aplicación
Weglot respondió 19 de noviembre de 2024

Hi,

Weglot Support here, I hope you are having a great day.

Thanks a lot for taking the time to write a review.

It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product.

We're not able to find the website associated with your Shopify store name.
Could you please contact us at support@weglot.com asking for Chris so we can help you further?

Keep us posted,

Cheers

9 de junio de 2021

Great app, very easy to use. If you need help, the support is very efficient and reactive, any problem can be solved within a day.

ALLEMANDI
Francia
3 días usando la aplicación
17 de junio de 2019

L'interface est vraiment pratique pour faire des mofications de traduction. En plus l'équipe est super réactive !

Les lubies de Cadia
Francia
3 días usando la aplicación
15 de septiembre de 2020

Very Good app, got my store in two languages just in seconds. Easy to review translations thanks to the visual editor. Very good customer support which was so involved and quick answering our questions and solving problems. Special mention to Fanny who made everything easy.
Of course I will recommend the app.

Just-ENE
España
3 días usando la aplicación