Reseñas (1.511)

Calificación general
4,5
Recuentos por nivel de calificación
  • El 87% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
Fecha de modificación: 4 de abril de 2024

Update review early April:
After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team.

After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot.

Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages.

Credits to their support team this time: friendly, fast, patient and knowleadgable!

Initial 1-star review late march:
We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal.

Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb.

So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said.

So now we uninstalled the plugin, having to source for another solution again.

I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.

Clover Living
Países Bajos
4 meses usando la aplicación
29 de marzo de 2024

Je cherchais une application qui permette de traduire toute ma boutique (Theme + Apps). J'en ai testé plusieurs, au final j'ai retenu WEGLOT.
Tout n'a pas été simple à mettre en place, mais le support a toujours été présent pour m'aider.
Au final ma boutique est traduite et est opérationnelle. Il me reste encore des détails à régler mais je ne doute pas que le support m'apportera encore toute son aide pour les résoudre.

Ma Boutique Démo Shopyfi
Francia
11 días usando la aplicación
13 de octubre de 2023

The app is great to use, a lot of possibilities, you can do manual and automatic translation, also exception customer service

Montelle Intimates Canada
Canadá
Casi 3 años usando la aplicación
21 de julio de 2020

Very nice app and wonderful customer service. It's really helping us to open up to new markets. I strongly recommend it :)

socksnaive.com
España
Alrededor de 4 años usando la aplicación
26 de febrero de 2020

Amazing customer support! App seems to be a bit fiddly but all in all I would highly recommend... very quick to attend to issues

Bina & Bino
Israel
Más de 3 años usando la aplicación
Fecha de modificación: 15 de octubre de 2020

I decided to update my negative review after the negative experience i had with one of Weglot support member. The matter was addressed by the management who reach out to me within 24h in friendly polite way, My technical problem (excluding content from being auto translate) still exist but I hope Weglot will be able to solve it.

PapayaOslo
Noruega
Más de 3 años usando la aplicación
4 de septiembre de 2020

I like the app, just had some trouble starting it, not knowing that I had to go through the pages to have them translated... And to install the app, I had this roaming page about installation... It lasted several days like this, not knowing what to do.
The support I received from Guillaume was fast and effective, so thanks to him!

Hic&Nunk
Francia
Alrededor de 3 años usando la aplicación
25 de febrero de 2020

Great app, the best I have tried, but of course, it is not the perfect translator, as you must check everything is correct but it is very helpful for big web sites when you need to have it in different languages. It can be better making it easier to erase the useless translations like numbers.

The best thing about this is the GREAT and PROACTIVE customer service, giving you the best answer in a few hours.

IBERICA VACUUM
España
Alrededor de 3 años usando la aplicación
10 de agosto de 2022

Great customer service! Although the app itself is not so user friendly. But they respond my email with no delay.

Beauty & the Lion | Interlaken
Suiza
Alrededor de 3 años usando la aplicación
2 de diciembre de 2019

Weglot makes the job at a good pricing.
Obviously there are sometimes little problems or limits, but they superbly cover with a top class support.

Matterhorn Ultraks Store
Suiza
Más de 2 años usando la aplicación