Weglot ‑ Translate Your Store , 리뷰 1,481개
The app start pushing you to increase plan constantly even if you don't put anything new translated words increase. Rather than this is not comfortable to put manual translation because is necessary to check and correct some translation.
Dear SPOON GMBH,
I hope you are doing well.
I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count.
First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services.
I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed.
Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan.
Feel free to let me know if you need any more information.
The Weglot Team
Weglot est une super app ! L'intégration a traduit rapidement notre boutique en ligne en plusieurs langues. Le tableau de bord est assez intuitif et le support linguistique complet le rendent convivial. Ce qu'on a beaucoup apprécié, c'est le service client très réactif et compétent. Les mises à jour en temps réel et l'optimisation SEO ajoutent la touche finale parfaite. Seul reproche le tarif est un peu élevé, mais c'est game-changer pour toute boutique Shopify visant un public mondial.
Great and fast software, does what it should do and always can rely on support fully!
Thanks a lot!
Incredible product, translated my entire website into 3 languages in a matter of minutes! There were some small things to fix, but Fanny from support answered all of my questions right away, and fixed everything until my website was 100% perfect.
Unfortunately we now have an ugly language switcher which we can not move anywhere because we get an error whenever trying to use the visual builder. Losing money on ads, and no direct chat function..
Hello Pelle Cosmetics,
I'm sorry to hear that you're currently experiencing issues with the language switcher. I want to assure you that we're here to help resolve this matter for you.
If you could kindly provide more details about the specific problem you're encountering and let us know what you wish to achieve with the language switcher, our team will do its best to assist you promptly.
Although we don't have a chat function, we want you to know that we respond quickly to emails, and your concern is important to us.
If you happen to have any additional information or questions, please feel free to include them in your response.
Have a nice day,
The Weglot Team
The Customer service is very responsive and they have fixed my issue very quiclky! Thank you Jeremie
La traduction n'est jamais facile, surtout instantanée et en plusieurs langues !!
Avec Weglot, mon site est traduit en 5 langues instantanément.
Je n'ai pas forcement besoin d'une traduction parfaite, juste que les nouveaux clients étrangers comprennent mon offre de services, et cela fonctionne !
Quand je demande de l'aide : je l'obtiens ! Et mon problème est réglé ensuite.
Je suis donc satisfait. Merci Weglot.
Very good and quick help from Manon when I had problems adding a language switcher for the mobile version of our page... Overall I am very happy with the support from Weglot.
Does not translate the checkout page anymore since Shopify rolled out the One page checkout. Did not even bother notify the customers about it. No solutions found, team useless. Now the checkout page displays in French for all our worldwide customers. Great !
I want to extend my deepest apologies for the inconvenience and frustration caused by the recent issues you encountered with our service, particularly regarding the translation of your checkout page since Shopify's One-page Checkout update. Your feedback is immensely valuable, and I genuinely regret the impact this has had on your customers' experience.
I see our team proposed to help you out, but you did not respond to our email asking for more information to be able to propose a solution for you. We also see you are still using Weglot.
If you still need help, please get in touch with us at firstname.lastname@example.org.
The Weglot Team
Their customer support (Fanny) is super responsive and helpful!