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The app is awesome! Very simple and intuitive to use. Using Weglot to translate your website is like magic. You download the app and only 2 clicks after, your website is international.
Last but not least, the team is here to help you whenever. Customer service is really 5 stars. Highly recommended!
The app start pushing you to increase plan constantly even if you don't put anything new translated words increase. Rather than this is not comfortable to put manual translation because is necessary to check and correct some translation.
Dear SPOON GMBH,
I hope you are doing well.
I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count.
First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services.
I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed.
Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan.
Feel free to let me know if you need any more information.
Cheers,
The Weglot Team
So far all I can say is positive. After a really terrifying experience with one of their competitors (Localizer), installation and handling of the app are easy to manage. Also, customer service is very responsive and friendly. All good!
Best support ever! They answer super quickly and solve fast every problem. Thanks, Nathanaël for helping us!
I went through a few different apps in Shopify before trying Weglot, and it has been a game changer now that I found this! There are a lot of useful features and it's easy to use, with very fair pricing. I also had a few questions for their customer support, and they are top notch as well. It's always good knowing you have someone reliable to reach out to if needed. Overall, great app and great experience so far, I highly recommend Weglot.
Although it is automatic translation the results are quite impressive. Support from Max is super fast and integration easy.
The app does exactly what is advertised, and the customer service is beyond helpful.
We've exchanged numerous emails, and every single one was polite, on point, and above all, helpful, and all of this as a free plan.
That needs to be said and praised.
I'm very happy with the app!
If I had one gripe, it would be that the Portuguese language only has Brazilian Portuguese, with the Brazilian flag as an option, but that is so common across so many apps and products, that it needs to be considered nitpicking.
started using yesterday.. had some problems but the support is great and could help very fast. i think thats gonna be very nice
I am more than satisfied by this app and the reactive support I got. I was using another popular translation App and the translation quality was far away to Weglot. Great work from a new happy user!
Horrible Support. I don't know how a paid app can't have a chat feature. This is an absolute Joke. It has been over 2 weeks since i am using this PAID app and things still hasn't been solved. Now i face another issue with my feed translation. This is seriously the app which gives me the most headaches out of all apps i am using
Hi,
Thanks a lot for taking the time to write a review.
It seems that your experience with Weglot can be improved, and I'd be glad to help you improve your experience with our product.
I've analyzed further the conversation you've just had with our Support team and it seems that the undesired behavior you've experienced are due to an unfinished configuration of the subdomains.
I'd be really glad to help you further integrate the subdomain-based integration into your website if you're willing to give us another chance.
Note that Weglot also proposes a beta subdirectory-based integration that allows you to display the translations on URLs such as https://haltungshelfer.de/nl/ for instance for a Dutch translation. Do you want to give it a chance?
We'd be really glad to help you improve your user experience with our plugin.
Keep us posted,
Have a great day,
Cheers,