Omtaler (1 568)
Raffiner
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Etter vurdering
auto increments translated words to make you reach the limit and to upgrade your free plan to non free (even when you delete the auto translations).. free plan is a fake, prefer to use of csv files for the shopify export if you don't want to lose time
I am copy-pasting a response by Customer Service that should save you from installing this app: "We are open Monday - Friday 9 am to 6 pm (Paris Time).
Please avoid sending a follow-up email until you have heard from us as this will push your request to the back of our queue." So now I am left for one weekend with a store (in the translated languages) that has a glitch that makes the prices disappear! Other than that, the app is user-friendly but gets translations wrong for super basic things like for standard pages titled "About" and "Home"... in common languages as German and French!
Hi PATA PAW,
We are sorry to see you had issues with Weglot. We like to provide our users with top-level support and therefore choose to not outsource our team. This is why we are not available on weekends :(. We sent you an email to see how we can further help out!
Best,
The Weglot Team
I just want to say that your App is MAGIC!! I was dreading translating my website and thought it would cost me too much money, effort, and time to go through with it.
But with Weglot, it is just so much fun and so easy to keep track of everything and make sure I went through all the pages and paragraphs. I really love the glossary feature that made the processss easier, as well as the visual editor, I can easily see how my translation is going to look and where everything is. I am already 50% done with my website's translation within 2 days and I didn't need to pay anyone to help me!!!
Attention, cette application est modifie automatiquement votre plan si vous dépassez le nombre de mot à traduire et vous prélève sans votre accord des 100aines d'euros. Le remboursement serait en cours de leur part mais je trouve cette pratique inacceptable, la modification d'un plan et le fait de prélever sur la carte de leur client doit se faire exclusivement avec un accord tacite. Je relève toutefois une excellente prise en charge par leur équipe.
After 2 days spending, the support get back to me with the good resolution. Thanks for the support. However, I do recommend to make the process easier and make the answer to what customer wanted. I will remain 4 star for now. and can always update to 5 if I monitor everything is working.
A nightmare. I am very happy I could finally leave weglot, don't do the same mistake. This app costs a fortune and there is always a new problem. Each email of your customers (and other details) will count as new words, and then your word count will increase and you will have to pay more. They will even put all the translations offline if you go over the "translation requests" by month. That's by far the worst app I used with my Shopify store. The value for money is terrible, check other solutions you will pay less to have a better service (no word limit and more languages). CIAO WEGLOT
Hi Aurore,
We are sorry to hear your experience was less than perfect as we strive to have the best translation app. Feel free to email support to let us know what problems you seem to have encountered. You have the choice to also exclude elements so they do not count towards your word count so you have better control of your limit. If you had encountered an issue with your translations requests, support would have been able to help you immediately with this so that your translations remain online.
Happy Holidays!
What I like the most: the unbelievably fast and friendly service. The team ist really helpful and solves any issues right away. Very unusual. The app itself works fine, but I feel like the interface and usability could use a bit of improvement. At some points I dont find it intuitive enough. But maybe thats just me.
cannot delete from store when i deleted the app the image stayed on my screen. You have to purchase if you want more than one language not worth it
Thanks for your review but I do see we responded to your request on how to remove Weglot back on December 11th where we included a detailed explanation on how to do so. Our business model depends on the word count and the number of translatable languages which is why we have different plans for different needs. We offer the free 10-day trial plan where you can choose other languages and test it out with no commitment needed.
This app is great for translations, but attention: IT DOES NOT WORK WITH SHOPIFY MARKET. So, in shopify markets, you have to assign a language to international coutries where you sell, using a subdomain. But the subdomain that weglot asks to create when instaling, does not serve the purpose. You are letf to use their language switcher, wich is rather not necessary, if your theme has one. The visual editor doesn't work as well, if your shop is already on Markets.
Hi Mário,
We wanted to let you know how sorry we are that you went through a difficult experience as you expressed in your review.
We make it a point to be known for customer service, so this situation caught us off guard and we would love to learn more about what specifically happened.
To give you some insight: Shopify Market is still in beta and for now we're not compatible but we're currently working on compatibility.
Our dev team is pretty confident to find compatibility in the future!
Are there any questions you have that I can help you with? Let us know further at support@weglot.com.
Here to help!
The Weglot Team
So far all I can say is positive. After a really terrifying experience with one of their competitors (Localizer), installation and handling of the app are easy to manage. Also, customer service is very responsive and friendly. All good!