Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
23 februari 2023

Application chère et qui vous oblige à monter systématiquement en forfait. Il vous compte les mots que vous traduisez vous même dans le forfait!
Je viens de changer à Langify et j'en suis très contente (17euros par mois).
Sinon j'ai hésité avec la nouvelle application de Shopify est gratuite (translate and adapt) et à priori marche très bien.

Josefina Bags
Frankrijk
7 maanden gebruiken de app
Weglot heeft geantwoord 2 maart 2023

Bonjour,
Nous vous remercions d'avoir pris le temps d'écrire cet avis.
Lorsque vous désinstallez l'application Weglot de votre admin Shopify, un email est envoyé sur l'adresse email renseignée dans votre compte Weglot, vous indiquant de résilier votre abonnement si vous avez une souscription encore active.
Suite à votre contact avec notre équipe Support, nous sommes ravi d'avoir pu vous aider à régulariser la situation.
Nous vous souhaitons une excellente journée et restons à votre disposition à support@weglot.com si vous souhaitez plus d'informations :)

3 juli 2019

I used this for 8 months app and rarely spend the time to write a review. Here is what I found:

1) Why should we extra to see if this app is really working as they charge for the analytics.? LOL
If most of your customers are within North America then this is waste of time as it will slow your load speed. If you sell world wide any translation app might help

2) After I removed the app, I was still being billed on credit card. This developer is sneaky as people should be aware that unlike most app's which are billed through Shopify and thus the billing automatically stops when you delete the App. This is not case when you put your credit card in for a direct billing and there is not much Shopify can do to help you out.

It was finally sorted out but I would advise people to avoid any app's which require a credit card as otherwise your at their mercy.

Down Under Bedding and Mattresses
Canada
7 maanden gebruiken de app
Weglot heeft geantwoord 4 juli 2019

We are sorry to hear you feel this way and attempted to work with you and explain everything in detail as we value our users.

1)We tried our best to explain to the user how we work as we are not an analytics app but rather a multilingual solution. We have checked out loading speeds and have no other user complaints of this nature.

2)Users have the choice to pay through Shopify or through our Weglot site which would also mean you would need to cancel from the place of purchase. We sorted it out with the user and explained what happened as we remain transparent about the payment process. Like many other apps, Weglot uses credit cards to enroll a user in the plan and charges them depending on the frequency of that plan.

2 november 2018

I DONT ADVISE THIS APP!!!
very bad application, they translate everything, numbers, URL ... etc translate things that dont need translation just to force you to move to the next plan.
when you delete some product or category, it is not automatically deleted in weglot, you have to go to search word by word and go deleting and even then in my case the number of words translated by weglot was not updated was in the maximum.

Rimlax
Spanje
5 maanden gebruiken de app
Weglot heeft geantwoord 26 maart 2019

We spoke to this user on numerous occasions to help them out with the misunderstanding as we do not translate everything nor do we force any user to move to the next plan as it is transparent what exactly is being translated. We provided help with understanding how to correctly delete words and the associated translation and the user stated they would come back to use Weglot with a new site.

12 oktober 2021

The app caused a bug whereby clients were not able to add to cart their products. Every time a customer selected a product to the cart, it said the cart is EMPTY. The support team was hard to reach, arrogant and took weeks to fix it and did not FIX a thing. Had to DELETE the app. BEWARE!

Korilane
Estland
5 maanden gebruiken de app
Weglot heeft geantwoord 12 oktober 2021

Hello,
We are sorry to hear you did not have a good experience with Weglot. After taking a look at your email interaction with the support team, they went above and beyond in trying to find a solution and help you. We tend to respond within 1 business day which is quite quick for a support inquiry. In terms of fixing the issue, it is easy to assume a developer can create a fix quickly but unfortunately, fixes require extensive time and research. We also refunded you the last two months you paid. Was there something else we missed?

17 november 2022

I used this app for more than 3 months in Arabic translation, and I would simply say we postponed the launch for 2 months because of it. You do manual amends on the poor translation the app gives and it vanishes, so you need to redo the manual translation allover again and guess what? it vanishes again. Massive waste of resources!

TOP'n'TUK
Verenigde Arabische Emiraten
5 maanden gebruiken de app
Weglot heeft geantwoord 16 december 2022

Hi,

Thank you for taking the time to write. I wanted to let you know how sorry we are for hearing about your negative experience as we try our best to help all our users understand how Weglot works.

Did you happen to edit the original content? Did you check to correctly edit the right translation associated with the translation string? These are common scenarios that could cause the change in the manual translation but rest assured, the manual translation does not vanish as it remains in your translations list.

If you wish to have more help, you can write us at support@weglot.com to further investigate for you.

We hope to hear from you,
The Weglot Team

Bewerkt 4 oktober 2019

We have a problem Weglot for several weeks. There are translations in all kinds of languages that we don't even use on our website. The translations are added automatically and we are not able to stop this from happening. This makes it a hassle for our translator and messes up our statistics. The customer service is not able to solve the problem.

Reboots Shop
Duitsland
4 maanden gebruiken de app
6 april 2020

The free trial is not a free trial. You download, you get charged for a month even after 1h of use when you discover that it doesn't work. Thank you Weglot for stealing me 22$.

Innovation bar
Frankrijk
3 maanden gebruiken de app
Weglot heeft geantwoord 7 april 2020

Hi Thomas,

We are sorry you feel this way but there is indeed a free trial so we are not sure what you are speaking of. You have 10 days free and then if you have less than 2k words, it remains free. If not, your translations are paused. You only wrote to us and said " I don't understand how it works" which we then answered offering help. You did not respond. So this is a situation where we can help you use the app and not a matter of it not working. ABOUT THE CHARGE: there is no way we can charge you unless you add your card on your own as the trial plan does not request a card. We didn't steal your money when you are then one who subscribed.

11 juli 2022

I am afraid this will not be your app if you are making an International Store using LockSmith App ...

kmina.com
Spanje
2 maanden gebruiken de app
Weglot heeft geantwoord 11 juli 2022

Hi Kmina,

Thank you for bringing this matter to our attention. I'm very sorry we failed to meet your expectations but it seems the support team offered you solutions that you did not attempt and therefore Weglot cannot function on the site until the correct steps are taken. If you wish for us to help, please contact us so I can explain further.

Thank you!
THE WEGLOT TEAM

30 juni 2022

Extremely disappointed. SEO translations work bad, Media translations do not work at all. So at first everything looks kinda OK. But when you deep into it, you realize how bad the whole situation is. First -- SEO translation. You can translate meta tags, but it is really hard to find them in the list, and when you try to go page by page, it simply does not work. If your website has more than 10 pages, you will struggle. Next. This app advertises it has a media translation function. While I can confirm there is a button for this, I cannot confirm this function works. In my case it simply does not do anything. After 2 weeks of endless talks with support, I received a message that the issue is too complex for them to solve and that is because of the Shopify theme. I mean...well...why there is nothing written about it? Like "Function X works only with themes X, Y and Z". And the support reps aren't exactly the fastest in terms of responsiveness and helpfulness. Decide on your own, in my case this app was a waste of money and an extreme waste of time.

mfa
Duitsland
Ongeveer 2 maanden gebruiken de app
25 maart 2020

Hey Max thanks for reaching out I would not use your services even for free, your app is absolute dogshit and I'm glad I found an alternative as soon as I touched your buggy messy piece of shit software, this was the worst experience I've ever had in my life
Please close your business. If I would care enough I would tell you the problems with your products, but pushing me to buy while your shit app doesn't even work and expecting me to pay for a piece of simple code that lol why can I only add 1 language? And it's not designed for humans it's designed for autistic people.

I tried using your shit "visual editor" which is apparently the only option and it doesn't even work lol glad I didn't sign up for payment lol I actually wanted to, guys there are other great services stay away from this one. 0/10 would not use ever again even if it was the only product left on the whole freaking planet.

Anti-coronakits
Israël
Ongeveer 2 maanden gebruiken de app
Weglot heeft geantwoord 26 maart 2020

Weglot treats all our users with respect and does not stand for this type of abuse. As you never contacted us for help, there is no way for us to help you.

As there are bigger issues at hand, we hope you and your loved ones are safe.