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Since I am not a technical person, I didn’t know how to perform the system updates. Although I was generally satisfied with Weglot’s translation service, I was almost going to cancel the system since I got stuck with error messages. However, thanks to the clear instructions from Nahomy at the help desk, which I could easily understand, I was able to make all the updates and get it working smoothly. It’s great to have a good working system, but receiving fast and needs-based technical support... that’s amazing! Thank to Weglot and Nahomy in person:)
Support helped me very good when we launched our new website / new version. We went live and they deleted all old content. So we could easily add all new translations. This way we could even downgrade our yearly plan. And cleaned the amount of translated words in weglot.
Manon, was excellent in her communications. And very quick responses.
Weglot is an excellent app for adding multilingual support to your Shopify store. The setup is quick, and the automatic translations are generally accurate. I love the ability to edit translations for a more personalized touch.
What impressed me most was their helpdesk. The support team is responsive and knowledgeable, making it easy to resolve any issues.
Overall, Weglot is a fantastic choice for anyone looking to expand their store's reach with great customer support. Highly recommended!
Great customer service and quick response times. Kevin has been extremely helpful and friendly in supporting our team.
I will be honest and say that, in the beginning, I found this app quite complicated and kept going back to more simple apps from competitors only to get massively frustrated by their lack of functionality. So, in the end, I took some time to read the massive amount of documentation that Weglot provide (including videos) and bring myself up to speed and I have not been disappointed - this app is the only one on the market that has such capabilities (trust me, I tried them all). And then, when I am unable to proceed (due to my own limited skills) the support team are just outstanding - quick and so helpful, I really haven't had an experience like this. My store is now totally translated into EN, FR and NL perfectly - thanks, Weglot.
Reliable app that offers great set of functions and very good support that are not looking for excuses but rather for solutions! We highly recommend Weglot as a reliable translation app!
This is the best localization app we have found so far. We've been using it for nearly a year and are quite happy with the result.
The support is superfast and helpful, which is I think the key element of the success.
We will stick to weglot when we localize the next language for sure.
Amazing support team. I had major problems with my website for over a month but they never gave up on me. Created a custom solution for me that works excellent. Manon in the team is the best.
Easy, fast, affordable and with great support for issues that are beyond the scope of the average Shopify user. Highly recommended.
I recently had an excellent experience with Weglot, particularly with Guillaume from their support team. As the Sr. Manager of Digital Marketing at Tupperware, I was tasked with transitioning our translation projects to a new admin, and Guillaume's support made the process seamless. He provided clear guidance on subscription transfers and quickly processed refunds, ensuring everything went smoothly. His responsiveness and expertise were invaluable, making it clear that Weglot is not only about great technology but also exceptional customer service. I highly recommend Weglot to anyone looking for a reliable Shopify translation app!