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Incredible product, translated my entire website into 3 languages in a matter of minutes! There were some small things to fix, but Fanny from support answered all of my questions right away, and fixed everything until my website was 100% perfect.
Terrible customer service. We had a small bug and the solution they offered deleted all our manual translations and thus made weeks of work go to waste. Also slows down your website a LOT.
Dear User,
I want to express my sincerest apologies for the inconvenience and frustration you encountered due to your recent experience with our service. Your feedback regarding the small bug and subsequent loss of manual translations is deeply concerning to us, and I completely understand the frustration caused by this situation.
After an investigation with our team, it seems no manual translations were removed from Weglot's end, and our team did their best to answer all your questions and concerns.
Feel free to contact the support team at support@weglot.com if you wish to have further assistance.
Best,
The Weglot Team
Weglot are one of those companies that just get how to make wonderful products. They've created a tool with extraordinary customer experience, and it's so easy and fast to get started!
says free plan available but its only for 10 days
Hi, Weglot Support here, we hope you are having a great day.
Thanks a lot for taking the time to write a review.
In fact, at the end of your 10-day trial period, your account automatically become a free account that allows you to manage 2000 translated words and only one extra language.
I think we could help you improve your experience with our app.
Don’t hesitate to contact our team at support@weglot.com, so our team members can discuss your concerns in more detail and find a solution together.
You can ask Guillaume, he’s one of our engineers, so he can personally take care of your demand.
Best,
The Weglot Team
Great and fast software, does what it should do and always can rely on support fully!
Thanks a lot!
Tout est parfait, merci
La traduction n'est jamais facile, surtout instantanée et en plusieurs langues !!
Avec Weglot, mon site est traduit en 5 langues instantanément.
Je n'ai pas forcement besoin d'une traduction parfaite, juste que les nouveaux clients étrangers comprennent mon offre de services, et cela fonctionne !
Quand je demande de l'aide : je l'obtiens ! Et mon problème est réglé ensuite.
Je suis donc satisfait. Merci Weglot.
Nothing was as promised, ruined my website translations, ruined my store, i am really dissapointed.
Dear User,
We sincerely apologize for the challenges you've encountered, and we are truly sorry to hear about your disappointment with our services. It seems, after further investigation, you were requesting a video call, which, unfortunately, we do not provide.
Our team tried to help you out as much as possible. Still, it seems you were not able to provide the team with any further information, such as screenshots and information about the issue you had, which hindered them from giving you more information.
We did not see the site ruined, but rather, you were looking to have the URL Slugs translated, which is something that can be easily fixed.
Lastly, We sincerely apologize for not meeting your expectations regarding our response time. We do our best to respond as soon as we can.
Do not hesitate to contact us if you have any questions.
Cheers,
The Weglot Team
Very good and quick help from Manon when I had problems adding a language switcher for the mobile version of our page... Overall I am very happy with the support from Weglot.
Using this app makes everything so much easier! It saved soooo much time. Instead of manually adding the translation we just added Weglot. We'll use it for upcoming localizations, too! Support Kevin is super quick and is always finding the right solutions. Thanks a lot!