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1-Star (Wish I Could Give 0) – Deceptive Billing & Unauthorized Charges
I canceled my subscription two months ago, yet I’m still being charged
325/ month. When I signed up I picked the 39/month Business plan, but the platform automatically enabled a hidden "Volume Upgrade" option—something I never noticed or consented to. Because of this deceptive practice, I was charged over $300/month for four months before realizing what happened.
Even after canceling, the charges continue. This is predatory behavior—shame on this company for exploiting customers with sneaky auto-upgrades and ignored cancellations.
I’ve already taken action by:
Reporting to the BBB (Better Business Bureau)
Disputing all charges with American Express
Filing complaints with relevant consumer protection agencies
Hi there,
We're really sorry to hear about your experience and completely understand how frustrating this situation must feel.
We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation.
That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened.
Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued.
Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately.
In any case, note that we processed the refund of the related charges for you.
Please don't hesitate to reach out to us again directly at support@weglot.com so we can check this further together.
We genuinely appreciate your feedback—it helps us improve both our service and communication.
Best regards,
The Weglot Team
Outstanding support experience!
Weglot’s support team (especially Manon) has been absolutely amazing. They helped me customize my translation setup down to the URL level, patiently walked me through regex exclusions, optimized my word count usage, and fixed multiple Shopify Markets issues and page visibility issues. It’s rare to get such hands-on help these days. Huge thanks to the team!
Cela fait maintenant de nombreuses années que nous utilisons cette application et nous en sommes très content, à la fois dans l'utilisation et dans la qualité des traductions.
The app is easy to install and to use. Our plan got upgraded automatically once we reached the words limit, so now it is quite pricey for us. Unfortunately we're on the annual plan and can't cancel easily. We had a problem with the language switcher on mobile, but the support team was very helpful and quick in fixing it. Thanks and 5 stars for that.
Ils te font encore payer même quand tu désinstalle l'appli. Je ne sait même pas comment arrêter la domiciliation...Appli pas terrible en plus de ça.
Bonjour ,
J'ai le plaisir de vous contacter au nom du Support de Weglot et j'espère que vous allez bien.
Je vous remercie pour l'avis que vous avez posté, et je suis ravi de pouvoir en discuter plus précisément.
L'abonnement ainsi que la résiliation de l'abonnement ne s'effectuant pas au sein de l'app dans Shopify, cela necessite une action complémentaire au sein du Dashboard Weglot.
Vous avez normalement été notifié de cela.
Je constate que vous aviez désinstallé l'application depuis quelques mois et dans la mesure ou vous n'avez pas utilisé Weglot depuis cette date, il est normal de ne pas payer pour le service.
J'ai procédé remboursement de ces mois et une preuve vous a été partagée par email.
Je reste à votre disposition pour tout renseignement complémentaire et vous souhaite une excellente journée.
Weglot Support
Terrible app. You manually translate content on their platform, but the changes never reflect in your store. Their support team constantly tries to shift the blame, claiming it's an issue with Shopify or other apps, but never their fault. Truly disappointing.
Hello,
Thank you for taking the time to write a review of Shopify.
We are sorry that you went through a difficult experience as you expressed in your review.
In fact, we are doing our best to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together
Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
I've been using Weglot to translate my Shopify website, and the experience has been excellent. The support team was incredibly helpful and responsive when I faced a minor issue with the Quick View in a new theme. They resolved it quickly, and everything works perfectly now. Highly recommend Weglot for seamless translations and top-notch customer support
I’ve been using Weglot for a few days, and I’m genuinely impressed by how seamlessly it has integrated into my website. Setting it up was straightforward, and the interface is both intuitive and user-friendly. With just a few clicks, I was able to add multiple language options, instantly making my content accessible to a global audience.
What sets Weglot apart is the high-quality translation and the flexibility it offers for customizing translated pages. The tool’s automatic detection of new content ensures that nothing gets overlooked, and the editing features allow me to fine-tune the final output to match my brand’s style and tone.
On top of that, their customer support team is quick to respond and extremely helpful. Whenever I had a question or needed guidance, they were there to assist. Overall, Weglot has streamlined my multilingual workflow and made expanding to international markets remarkably simple. I highly recommend it to anyone looking to grow their online presence beyond borders.
Weglot works brilliantly and the quality of the translation is very good.
On top of that, the support is excellent. I have always received very good solutions in a very short response time. Most of the time, the adjustments were not only explained but already carried out.
I almost put 4 stars because of the price. But my website in english is ranking after translating in DE and FR and is very worth it for me. Plus the customer service is very very good.
